Unit Clerk; NCS; Mayor's Office of Development

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In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: (Use the "Apply for this Job" box below)./benefits

Salary Range: $15.00-$28.80 Hourly

Starting Pay: $19.00 Hourly

This is a service delivery position where work duties involve direct support of a Youth Works unit comprised of approximately 30-50 worksites employing 500-700 youth. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under the supervision of an MOED administrative superior.

• Answer, screen, and direct calls to the appropriate person or unit
• Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment.
• Assist youth & worksites with/ YW application
• Assist with registration sessions, community events, etc.
• Complete end-of-summer worksite activity review forms for assigned worksites.
• Communicate Youth Works policies and procedures to youth participants, worksites, and other stakeholders.
• Process and approve timesheet records for youth participants
• Organize, file, and scan documents to worksite folders and the Youth Works system
• Ensure youth participant E-folders meet audit guidelines
• Ensure accurate data entry and filing
• Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
• Distribute MTA Charm Cards, pay cards, and/or checks to youth participants
• Perform quality review of 75 records daily
• Maintain accurate daily work logs
• Run worksite and youth reports daily
• Assist with assigning youth to worksites
• Confirm and verify hours worked for youth participants
• Process and submit youth participant timesheets
• Investigate, document, and resolve payroll issues
• Investigate, document, and resolve all youth and worksite concerns and issues
• Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff
• Assist with coordination and facilitation of YW program events (Youth Works sessions, drop-off appointments, etc.)
• Operate office equipment (i.e., multi-line telephone system, copiers, scanner, and laptop/desktop computer)
• Inventory office supplies and materials for the unit
• Assist with the setup and breakdown of materials and equipment
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity
• Perform other related work assignments as directed

Education: High school diploma or GED equivalency

Experience: At least 1 year of customer service experience. Three years of experience working in the human services field with youth programs

Equivalency Notes: Have an equivalent combination of education and experience

Licenses, Registrations, and Certificates: Have a valid Maryland Class C…