Associate Director Staff Engineer Software

Key Responsibilities (Top
5)1. Architecture Design & Domain-Aligned Solutions Define and evolve scalable, resilient architectures for communication platforms supporting customer engagement (voice, messaging, digital channels)
Design solutions aligned to industry-specific requirements:

Financial Services: security, compliance, auditability

Communications: real-time processing, high availability

MarTech: personalization, event-driven engagement

Ensure alignment with enterprise target-state architecture and platform strategy
2. Hands-on Engineering ( 50%)Design and implement backend services, APIs, and integration layers

Build and deploy applications using containerized environments and Kubernetes orchestration

Develop production-grade code, prototypes, and reference implementations
3. API, Data & Integration Architecture Architect API-first ecosystems, including GraphQL and RESTful services

Design event-driven and streaming architectures to support real-time communication and marketing workflows

Integrate with enterprise platforms such as:

CRM systems (e.g., Salesforce)
Contact center / CPaaS platforms

Marketing automation and customer data platforms
4. Cross-functional Leadership & Influence Collaborate with engineering, product, and enterprise architecture teams to ensure solution alignment and execution

Act as a thought partner, introducing innovative approaches and improving system design quality

Influence decisions across teams without formal authority
5. Standards, Governance & Continuous Improvement Establish and enforce architecture standards, reusable patterns, and engineering guardrails

Drive simplification, scalability, and reduction of technical debt Evaluate emerging technologies and recommend pragmatic adoption aligned to business value

Required Skills & Experience Technical Skills Strong expertise in backend architecture and distributed systems design

Hands-on experience with:

Kubernetes and containerization (Docker, orchestration patterns)
GraphQL and modern API architectures (REST, event-driven systems)
Microservices and cloud-native platforms

Observability:
Distributed tracing (X-Ray/Open Telemetry), structured logging, metrics/alerting pipelines.

Messaging & Orchestration: SQS/Event Bridge or equivalents (Pub/Sub, Service Bus); DLQs; workflow engines.

CI/CD:
Automated pipelines with tools including Github Actions, Jenkins or equivalent experience

Experience building or supporting real-time or high-throughput systems

Proficiency in backend technologies (e.g., Java, Kotlin, Node.js, Go, or similar)
Bachelor's Degree in Information systems, Computer Science or a related field.

Domain Experience (Preferred)
Candidates should have experience in one or more of the following:

Financial Services Secure, compliant systems (PII, PCI, regulatory constraints)
Transactional platforms (payments, lending, servicing)
Communications / Mar Tech / Contact Center Low-latency, high-availability distributed systems

Personalization engines, campaign orchestration

Voice, messaging, IVR, or omnichannel engagement platforms

Architecture & Engineering Capabilities Ability to operate across strategic architecture and hands-on implementation

Strong grounding in:scalability, resiliency, and performance engineering API lifecycle and governance system integration and orchestration patterns

Experience aligning solutions to enterprise target-state architecture

Personal Attributes Self-starter:
Proactively drives outcomes with minimal oversight

Thought provocateur:
Challenges existing paradigms and elevates architectural thinking

Collaborative:
Builds alignment across engineering, product, and architecture teams

Pragmatic:
Balances long-term vision with near-term delivery needs

Influential communicator:
Clearly conveys complex technical concepts to varied stakeholders

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
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