Field Operations Inspector, Bus Field Supervision

MARYLAND TRANSIT ADMINISTRATION

Join the Team That Moves Maryland!

Are you ready to take on a career where your work directly impacts the lives of thousands of Marylanders every day? Do you thrive in fast-paced environments, enjoy solving real-time challenges, and feel motivated by meaningful public service?

If so, the Maryland Transit Administration (MTA) wants you on our team.

The Maryland Transit Administration (MTA) is seeking a Field Operations Inspector
. The Field Operations Inspector supports the daily oversight and coordination of public transportation services in the field. This position plays a key role in ensuring safe, reliable, and compliant bus and mobility operations by monitoring service delivery, schedule adherence, and operator performance. The Field Operations Inspector works closely with transit control centers and operational leadership to address service disruptions, resolve operational issues, and maintain continuity of service across multiple modes.

Designated as an essential position, this role is critical to sustaining public transportation operations during emergencies, severe weather events, and other critical situations.

The Field Operations Inspector impacts the MTA's organizational success by:

• Planning, directing, coordinating, and overseeing field operations related to scheduled and supplemental transit services, including bus and mobility services, equipment, and transit facilities.
• Providing day-to-day monitoring, guidance, and operational oversight across bus and mobility services to ensure schedule adherence, service reliability, and compliance with MTA rules and procedures.
• Monitoring, investigating, and developing corrective actions to address operational and administrative issues affecting field performance and service delivery.
• Evaluating operator performance and providing comprehensive observations and feedback to Bus Transportation Division management to support accountability and continuous improvement.
• Ensuring effective delivery of transit services in the field with a focus on safety, operational compliance, and customer service standards.
• Providing backup operational support and monitoring for Light Rail and Metro services and coordinating closely with all Control Centers to maintain service continuity.
• Supporting coordinated field operations during service disruptions, special events, adverse weather, and emergency situations to ensure system-wide operational stability.
• Serving as an essential employee responsible for maintaining critical public transportation operations and selected support functions during emergency conditions.

Location:

Baltimore City

Minimum Qualifications:

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five (5) years of experience in commercial driving, passenger services, transportation, or comparable field operations requiring strict adherence to safety, customer service, and regulatory standards.

Substitution Information:

If you held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.

Special Requirements:

Employees in this classification must operate a motor vehicle and are required to possess a valid Maryland motor vehicle operator's license. A Maryland State Commercial Driver's License (CDL) with Passenger Endorsement, along with applicable continuing education and certifications, is required.

Employees should adhere to all safety rules, policies, regulations, and…