Driver Trainer, RSR

Job  |  Services LLC

This full‑time position requires in‑role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action.

This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer‑centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.

Amazon is seeking self‑motivated Driver Trainers to build a network of customer‑centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands‑on training and conducting drive‑alongs with Delivery Associates to instill safe practices. You are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions.

You enable the success of Delivery Associates by adapting to different learning styles and taking a hands‑on training approach to demonstrate what good looks like.

• Facilitate daily training classes for up to 30 people, including in‑station classes and drive‑alongs.
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training‑related activities.
• Maintain a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
• Execute to the standard, ensuring that the content and experience complement the safety, quality, and legal procedures as defined.
• Educate and audit driver safety and compliance standards such as driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
• Track and monitor performance including on‑road ride‑behinds to measure on‑road quality, adherence to standards, and identify re‑training and process improvement opportunities.
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
• Lifts up to 49 pounds, stands and walks during shifts lasting up to 12 hours, and frequently pushes, pulls, squats, bends, and reaches, with or without reasonable accommodation.
• Work outside and drive different motor vehicles over the road.
• Drive in accordance with DOT requirements.
• Participate in on‑road processes on a regular basis to stay connected to the operation.
• Be a resource to the delivery station for driver training‑related questions.
• Work as a peer trainer on an as‑needed basis to support the business.
• Motivate, coach, and provide feedback to Delivery Associates during training.
• Travel to multiple sites within 50 miles of the home station and have reliable transportation.
• Operate and navigate a 26,000‑pound or less vehicle.
• Track performance and provide identified retraining and process improvement opportunities to further develop non‑CDL driver, DOT regulated training.
• Effectively operate a GPS.
• Associate may be required to gain DOT Regulation Qualification as a condition of the role.
• W…