Metro Field Inspector

Description

Maryland Transit Administration (MTA) – DOT Non-Exempt IV (7465) – Metro Field Inspector. The MTA invites you to apply for a position that provides customer service to the citizens of Maryland every day. This role monitors Metro Train Operators for schedule adherence, operational compliance to MTA rules and procedures, monitors Metro Station Attendants operational compliance, ensures equipment functionality of Metro trains, stations, and facilities for cleanliness.

• Monitor train operators for adherence to the published schedules and monitor operator and station attendance compliance. May assist MOCC with rescheduling service.
• Monitor station attendants for compliance.
• Conduct Safety Rules Compliance Program (SRCP) testing.
• Coordinate with MOCC to assist train operators during service disruptions and system issues.
• Monitor radio communications and respond as directed.
• Document various compliance reports and other reports required by Field Management.
• Complete tasks as assigned by Metro Senior Management.
• May investigate and resolve complaints received from customers regarding schedule adherence, operator compliance to MTA rules and regulations, facility conditions, service conditions, and violations of full compliance initiatives.

Education
:
Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience
:
Five years of experience in a transit system and/or transportation operation. One year of experience in rail operations is required and a proven track record of providing high-quality customer service to both internal and external stakeholders.

Selective Qualification
:
This statement contains a Selective Qualification, which is more focused in scope than the Minimum Qualifications for this classification.

SUBSTITUTION INFORMATION:

• Graduation from an accredited college or university with a Bachelor's Degree in Transportation, Business Administration, Management or a related field may be substituted for the experience at a rate of thirty credit hours for each year of the required experience, for up to two years of the experience.
• Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.
• If you held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.

NOTE: Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings and should report hazards, unsafe acts, near misses, injuries, and accidents immediately to the Office of Safety and supervision.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. May only perform work for which they have the appropriate safety training.

SPECIAL REQUIREMENTS:

• Employees are subject to call-in 24 hours a day and will be required to maintain a reliable communication link for the purpose of emergency call back requirements.
• Employees are required to work shifts, evenings, holidays, and weekends.
• Employees are required to travel to various locations throughout the MTA service area.
• Employees in this classification are subject to substance abuse testing in accordance with the Code of Federal Regulations 49
  - Federal Department of Transportation Drug Alcohol Testing Protocols and Federal Transit Administration Alcohol Testing Rules.

Employees in this classification are assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess motor vehicle operator's license valid in the State of Maryland.

Applicants are required to possess and maintain a valid Commercial Driver's License (CDL) at all times for this position.

TO APPLY: You must complete a Maryland Department of Transportation (MDOT) employment application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. It is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application.

This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are…