Driver Manager

Job Summary

The Driver Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in problem identification, solution recognition, and system implementation to improve areas that impact our drivers’ experience and the quality of our services.

The Dispatch Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.

Direct and indirect reports consisting of Professional Drivers.

Monday‑Friday 7am‑5pm

• Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers by:
• Actively onboarding new drivers following the 12 week onboarding process
• Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
• Auditing driver manifests for pay accuracy and workload balance
• Advocate for driver in relation to executable plans
• Effectively communicate policy changes, schedule changes, etc. to the fleet.
• Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
• Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position. Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies.
• Participate in pre‑trip inspections with drivers on a regular basis.
• Coach and counsel your fleet in the areas of productivity, customer care and service, attendance, and company rules. Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
• Confirm driver plans with drivers (via Qualcomm and/or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)

• Promote a culture of safety in all daily activities by proactively addressing safety concerns, communicating safety goals and standards to all drivers, and providing resources for safety concern resolution.
• Ensure fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch. Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation.

• Monitor driver progress throughout the shift to ensure on‑time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues.
• Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring higher level involvement to the Operations Manager or Terminal Manager.
• Collect and inspect driver manifest and other necessary documentation required to pay the driver and invoice the customer upon the completion of each driver shift, including bill of ladings and lumper receipts.

• Maintain, track, and report appropriate equipment levels daily at all customer locations. Request adjustments where necessary to ensure optimum equipment utilization.
• Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage. Participate in pre‑trip inspections with drivers on a regular basis.
• Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the…