Operations Manager

The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers, and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location.

This position is based in Baltimore, MD.

Competitive compensation package of minimum $64,000 – maximum $79,000.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations, and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops the Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

• High school diploma or equivalent, such as GED, required.
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required, or the ability to obtain one.
• 3 or more years of relevant transit supervisory experience required.
• Thorough knowledge of transit system regulations and operations.
• Working knowledge and proficiency with Microsoft Word, Excel, and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently, strong attention to details.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to regularly sit, stand, and walk for extended periods throughout the workday.
• Ability to move throughout office, maintenance, and transit yard environments, including outdoor areas in varying weather conditions.
• Must be able to walk long distances across bus yards, terminals, or facilities to monitor operations and conduct inspections.

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.