Moving Team Lead

Alternate Title(s):
Moving Crew Supervisor, Moving Operations Lead, Lead Mover and Logistics Team Lead

Location:

Baltimore, MD

Job Type: Non-Exempt W-2, Hourly – Part-Time

This position operates on a variable part-time schedule based on customer demand, operational needs, and moving assignments. Flexible availability is required, including evenings, weekends, and holidays as needed. Work opportunities and scheduling may vary based on operational demand and customer scheduling requirements.

Pay Rate: $17.00 – $30.00 per hour, commensurate with moving and logistics experience, leadership ability, commercial driving experience, operational efficiency, customer service performance, reliability, scheduling flexibility, and demonstrated ability to independently manage successful moving operations.

Job Description:

The Moving Team Lead is responsible for supervising movers and moving crews, coordinating daily moving operations, safely operating moving trucks, ensuring customer satisfaction, protecting customer property, maintaining operational profitability, supporting labor efficiency, monitoring crew productivity, maintaining company vehicles and equipment, and ensuring all moving assignments are completed safely, efficiently, professionally, and within approved labor expectations.

This role also supports operational accountability, revenue protection, upselling opportunities, vehicle maintenance coordination, and customer service excellence across residential, commercial, and specialty moving assignments.

• Supervise movers and moving crew members during residential, commercial, and specialty moving assignments.
• Assign daily responsibilities and monitor crew performance throughout each move.
• Ensure team members maintain professionalism, safety standards, and productivity.
• Conduct pre-job briefings and communicate expectations clearly.
• Address operational or employee concerns in real time and report issues to management.
• Train and mentor crew members on company procedures, safety standards, and customer service expectations.

• Safely operate company moving trucks and equipment in compliance with Maryland traffic laws and company policies.
• Conduct pre-trip and post-trip vehicle inspections.
• Ensure trucks are properly loaded, balanced, and secured to prevent damage during transportation.
• Maintain cleanliness, organization, and operational readiness of company trucks and equipment.
• Monitor fuel usage, tire conditions, warning lights, and maintenance needs.
• Coordinate vehicle maintenance and repair needs with approved vendors and mechanics.

• Serve as the primary on-site representative for Enterprise Management Solutions LLC and Zebulon Perry Expediters.
• Communicate professionally and respectfully with customers throughout each move.
• Resolve customer concerns professionally and elevate issues when necessary.
• Verify customer satisfaction before job completion.
• Maintain a positive, customer-focused attitude at all times.

• Review work orders, inventory lists, schedules, and customer instructions before assignments.
• Coordinate loading and unloading operations efficiently.
• Ensure customer property is protected during all phases of the move.
• Monitor inventory accuracy and accountability throughout assignments.
• Complete required paperwork, reports, and documentation accurately.
• Ensure moving projects are completed on schedule and within approved labor expectations.
• Monitor crew productivity and manage workflow to support operational profitability.

• Identify opportunities for additional services including packing, junk removal, additional delivery stops, storage services, furniture assembly/disassembly, and specialty item handling.
• Ensure all additional customer requests or upsell services are documented and approved before work is performed.
• Support management in maximizing job profitability while maintaining customer satisfaction.

• Confirm customer payment arrangements with management before services…