Shuttle Driver; CDL - Split Shift - Johns Hopkins Health System

The Shuttle Driver is responsible for transporting guests to and from the hotel, hospital, casino and local area in a friendly, efficient and courteous manner using safe driving practices. They also assist guests with luggage during arrival and departure and maintain vehicle activity and maintenance logs.

Compensation: The hourly base pay range for this position is $22.25 per hour.

Work Schedule: 5:30am-10:30am and 2:30pm-7:30pm split shift schedule, Monday-Friday.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees can enroll in the company’s 401k retirement savings plan.

The Shuttle Driver is responsible for transporting guests to and from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They also assist guests with luggage during arrival and departure and maintain vehicle activity and maintenance logs.

• Shuttles guests to approved destinations, learning and remembering pick‑up and destination points. Knowledge of all property outlets, meeting rooms, amenities, main attractions, parking rates, etc. (40%)
• Communicates by telephone, two‑way radio, and in person in a courteous, friendly and professional manner with all guests, location staff and co‑workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property.
  
  (20%)
• Operates a vehicle that seats sixteen people or more, inspecting exterior and interior at the beginning of each shift for proper operation of headlights, turn signals, brake lights, interior courtesy lights, air‑conditioning or heating, warning lamps, mirror adjustment, tire pressure, windshield wipers, vehicle damage, etc. Monitors vehicle condition and records malfunctioning items or damage and submits to manager. (20%)
• Protects guest confidentiality in accordance with HIPAA requirements. Maintains the security of client financial and identifying information. May not provide lift services or assistance to any hotel or hospital guest; only offer a hand for assistance. Checks wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Assists patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts.
  
  (20%)

The total amount of time for all functions of the job - 100%

Education: High school diploma or general education degree (GED).

Licensure &

Certifications:

• Commercial Driver’s License (CDL) with Passenger endorsement issued by the state in which the associate will be performing shuttle driver services.
• Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client.
• At least 21 years of age due to vehicle leasing contract requirements.
• Must maintain a valid driver’s license at all times; pass annual / semiannual MVR check; maintain DOT endorsements; have a bi‑annual physical exam as applicable.
• Must complete the Wheelchair Safety Training course provided by Towne Park as applicable.
• Must possess a current Medical Examiner’s Certificate.

Work Experience: At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver.

Knowledge: Ability to drive manual transmission.

Skills:

• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization.
• Ability to add and subtract three‑digit numbers and to multiply and divide with tens and hundreds; perform these operations using units…