Passenger Service Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

• Assist passengers with check‑ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self‑service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage). Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
• Must have a flexible schedule. Must be able to work weekends/holidays.

You will have a responsibility and duty to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs.

As such the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• Computer skills are required as you will be using computer‑based systems to perform some of your primary job duties.
• Ability to read, write and speak English, excellent communication skills.
• Must be able to stand for long periods of time at the ticket counter and gate check‑in areas.
• Must pass FBI background check and obtain US Customs seal.

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where different knowledge, perspectives, experiences and approaches of our global workforce are represented, and where everyone feels valued and can reach their full potential.