Transportation Dispatcher ; Johns Hopkins Health System Shuttles

Dispatcher

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Compensation:
Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.50 per hour.

Work Schedule:

The work schedule for this position is Monday-Friday 12:30pm-8:30pm.

Benefits:
Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

The dispatcher orchestrates the coordination for all transportation services to the client and their guests/patients. Under the direction of the Transportation Manager, the Dispatcher has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Dispatcher is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority.

When issues are not urgent, they report information to the Transportation Manager, provide the facts of the matter and seek instruction for how to proceed.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Ensures the guest/patient service experience is delivered consistently on all shifts. Understands the client's service standards and effectively integrates Towne Park's standards to complement them. Dispatches vehicles in alignment with routes and schedules to meet the needs of clients. Communicates and informs drivers of operational issues, client complaints and safety concerns.

- 35%

Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. Must be able to assist guests/patients with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts. Must effectively handle complaints and sensitive passenger inquiries. Maintains accuracy and composure while under pressure.

- 35%

Maintains a detailed schedule for providing dispatching services. Maintains accurate and complete documentation of transportation records for specific site to include complete driver's trip sheet/ vehicle log book and deadline forms. Creates complete written orders for all dispatched vehicles. Operates office equipment including two-way radios, computers and supporting word processing, spreadsheets, Tom Tom System, and database application.

- 30%

Qualifications

Education:

High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable

Work Experience:

One to three months related experience and/or training;
Customer service experience preferred

Knowledge:
Dispatcher must understand ADA as it relates to public transportation Dispatcher must understand methods and techniques of dispatching commercial passenger vehicles Must be knowledgeable of Department of Transportation regulations Must be knowledgeable of state specific transportation regulations Must use dispatching technique with…