Warehouse Associate - Shipping Department

About Shepherd Electric Supply: since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.

The Warehouse Associate – Shipping Department is the last set of eyes before an order goes out the door. When shipping is accurate — right product, right quantity, right documentation — customers stay on schedule and Shepherd’s reputation holds. This role requires attention to detail, adaptability under high pace, and ownership of the shipping process to ensure quality and timely delivery.

• Pull, verify, and stage outbound orders accurately — right product, right quantity, right destination, every time
• Confirm shipping documentation is complete and accurate on every outbound shipment before it leaves the dock
• Conduct a final physical check on staged orders to catch discrepancies before they become customer problems
• Ensure will-call orders are staged, labeled, and ready before the customer arrives
• Coordinate with counter sales and dispatch on priority-flagged or time-critical orders

• Generate and verify bills of lading, packing slips, and delivery confirmations for all outbound shipments
• Document all shipping exceptions (shortages, substitutions, split shipments) clearly and promptly
• Maintain accurate records of outbound activity in the warehouse management system
• Flag documentation errors or system discrepancies to the Warehouse Manager before they leave the building

• Pull orders accurately from bin locations and confirm picks against order documents
• Return mis-picks, over-pulls, and damaged product to proper locations immediately
• Report recurring pick errors or bin location discrepancies to the Warehouse Manager for root cause review
• Treat every inventory discrepancy at the dock as a signal, not an inconvenience

• Operate pallet jacks, hand trucks, and shipping equipment safely in compliance with Shepherd standards
• Conduct pre-shift equipment checks and report maintenance needs before they become failures
• Keep the shipping area organized, labeled, and clear of hazards — aisles open, staging zones clean
• Maintain safety compliance at your workstation and alert leadership to unsafe conditions immediately

• Surface workflow friction, recurring errors, or staging inefficiencies to the Warehouse Manager
• Cross-train on receiving and warehouse floor functions to build team flexibility
• Support onboarding of new shipping team members by modeling accuracy standards and Shepherd values

• Outbound orders leave the dock accurately — right product, right quantity, complete documentation — every shift
• Will-call orders are staged and ready before customers arrive, without being asked
• Shipping exceptions are documented and communicated the same day they occur
• The shipping area is organized, hazards are addressed, and equipment is maintained every shift
• You have surfaced at least one meaningful improvement within your first 90 days
• The Warehouse Manager trusts that every order that left the dock today left correctly

• You take ownership of accuracy without being reminded — you do not hand off a problem you can solve
• You pay attention when the pace is high, especially on details others rush past
• You treat the shipping dock like a quality checkpoint, not just a staging area
• You communicate clearly and directly — with your team, with dispatch, with counter sales
• You stay steady when priorities shift and volume spikes
• You care about the work being right, not just done
• You want to be part of a team that notices when you do the job well

• High school diploma or equivalent required
• Prior shipping, warehouse, or fulfillment experience preferred; motivated entry-level candidates will be considered
• Forklift or pallet jack certification required or ability to obtain within 30 days of hire
• Familiarity with warehouse management…