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Product Specialist – DKSH
Work closely with the Sales Manager in managing the Medical channel, supporting day‑to‑day operating expenditures against operating budgets and ensuring efficient usage of resources.
Responsibilities- Provide input to medical sales plans and implement action plans to achieve sales targets for assigned businesses/territories.
- Track progress against key performance indicators and sales plans; prioritize and review daily sales activities.
- Call/visit existing and prospective customers to solicit orders, conduct product demonstrations, and highlight saleable features and customer benefits.
- Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
- Report on competitor activities and products.
- Record sales data for reporting and tracking purposes; maintain customer data in CRM databases.
- Execute continuous improvement activities to enhance sales processes, customer satisfaction, and sales targets.
- Maintain a customer complaints/issues log and follow up on customer issues; respond to orders and queries; inform customers of promotions and new/upgraded products.
- Coordinate with internal stakeholders to ensure timely delivery or installation of products/systems.
- Support internal stakeholders in developing relationships with key customers.
- Basic knowledge of industry, market, competitors, customers, products, services and selling skills.
- Familiarity with regulatory requirements of products within assigned territories (handling procedures, shelf life, warranties, etc.).
- Willingness to travel outstation and cover more than one area.
- Strong communication and negotiation skills.
- Proficiency in office productivity tools (Excel, Word, PowerPoint).
- Good command of English, written and spoken.
Degree or professional qualification in a science- or medical-related discipline with minimum one year of experience in a similar role.
Seniority level- Associate
- Full‑time
- Sales and Business Development
- Pharmaceutical Manufacturing, Retail Pharmacies, and Medical Equipment Manufacturing
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