Guest Experience Manager | Hospitality

Location: Bengaluru

We’re looking for a hospitality professional to own the guest experience across our venues. This is a hands-on role for someone who believes exceptional hospitality lies in the smallest details.

Working closely with the founders, you’ll lead from the floor- ensuring every guest has a seamless experience while maintaining the highest standards of service, ambience, and operations.

What You’ll Do

* Own the overall guest experience during service.

* Lead from the floor, anticipating guest needs and ensuring every table receives exceptional hospitality.

* Step in when required- welcoming guests, taking orders, serving food and beverages, and supporting the team during busy service.

* Coordinate between the kitchen, bar, and service teams to ensure smooth operations.

* Handle guest feedback and service recovery with confidence and professionalism.

* Maintain impeccable standards of cleanliness, presentation, and ambience, including music, lighting, and temperature.

* Work with the founders to elevate service standards, create memorable guest experiences, and execute special events.

* Coach the service team through hands-on leadership and attention to detail.

What We’re Looking For

* Graduate from a reputed Hotel Management institute.

* 2–5 years of experience in luxury hotels, premium restaurants, cocktail bars, or hospitality brands.

* Strong understanding of service standards and floor operations.

* A natural eye for detail, aesthetics, and guest experience.

* Calm under pressure, proactive, and an excellent problem solver.

* Someone who leads by example and isn’t afraid to jump in wherever needed.

Job Details

* Location:

Bangalore

* Employment Type:

Full-time

If you’re passionate about creating memorable hospitality experiences and want to help shape the culture of a growing portfolio of premium F&B brands, we’d love to hear from you.