Food And Beverage Supervisor

Location: Bengaluru

Supervisor – F&B
Z Hotels | Zolo
Lead the shift. Elevate service. Deliver exceptional dining experiences every time.
Why this role exists
At Z Hotels, exceptional dining is built on more than good food—it is built on consistent execution.
Guests remember how quickly they were served, how warmly they were welcomed, how confidently issues were resolved, and whether every interaction felt seamless.
As Z Hotels continues to grow:
Guest volumes increase
Peak dining hours become more demanding
Teams become larger
Service expectations become higher
Coordination between the restaurant, kitchen, and front office becomes more critical
Without strong shift leadership:
Service becomes inconsistent
Orders are delayed
Guest complaints increase
Tables turn slower
Revenue opportunities are lost
Team discipline weakens
This role exists to ensure every shift operates with discipline, speed, consistency, and guest focus.
A strong F&B Supervisor creates an environment where guests receive excellent service while the team executes confidently under pressure.
If this role is strong:
Guests enjoy faster and more consistent service.
Team productivity improves.
Guest complaints reduce.
Revenue through upselling increases.
Operations become predictable and scalable.
If this role is weak:
Service delays become frequent.
Team coordination breaks down.
Guest satisfaction drops.
Revenue opportunities are missed.
Operational discipline weakens.
This role directly owns shift execution, service quality, guest satisfaction, and team performance.
Your mandate is clear
Lead the F&B team during every shift.
Ensure exceptional guest service from arrival to departure.
Drive speed, quality, and accuracy in service delivery.
Coach and supervise associates on the floor.
Resolve guest concerns immediately.
Ensure hygiene, presentation, and operational discipline.
Improve revenue through service excellence and upselling.
This is not a service delivery role. It is a shift leadership and operational control role.
About Zolo and Z Hotels
Finding dependable accommodation has historically been fragmented and inconsistent.
People settled for compromises because the system offered few trustworthy options.
Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over  100,000 people  trust Zolo across different phases of life.
At Z Hotels, great dining experiences are created through disciplined execution, strong leadership, and genuine hospitality.
The F&B Supervisor ensures every shift reflects these standards.
What you will be responsible for
Lead Shift Operations
Own end-to-end restaurant operations during assigned shifts.
Allocate responsibilities across the team.
Ensure smooth coordination between service, kitchen, and billing.
Maintain service flow during peak hours.
Monitor table availability and guest movement.
Ensure operational readiness before every shift.
Drive Guest Experience
Personally engage with guests whenever required.
Ensure every guest receives prompt and courteous service.
Resolve complaints quickly and professionally.
Recover guest experience before issues escalate.
Build a culture of hospitality within the team.
Monitor guest satisfaction throughout the shift.
Supervise Team Performance
Conduct shift briefings.
Guide associates during service.
Coach team members on guest handling and service standards.
Monitor productivity and service discipline.
Ensure grooming, punctuality, and professional behaviour.
Provide real-time feedback and corrections.
Ensure Service Quality & Operational Excellence
Monitor order accuracy and service speed.
Ensure proper table setup and presentation.
Maintain consistency across all guest interactions.
Prevent service delays and operational bottlenecks.
Ensure SOP adherence throughout the shift.
Revenue & Upselling
Encourage suggestive selling across the team.
Monitor average bill value and upselling opportunities.
Promote special menus, beverages, and ongoing offers.
Ensure revenue opportunities are not missed.
Balance guest experience with commercial outcomes.
Hygiene, Safety & Compliance
Ensure food safety and hygiene standards are maintained.
Monitor cleanliness of dining areas and service stations.
Ensure safe food handling practices.
Maintain compliance with operational SOPs.
Conduct regular quality checks throughout the shift.
Inventory & Shift Coordination
Monitor daily stock availability.
Report shortages proactively.
Coordinate with kitchen and stores for replenishment.
Minimize wastage.
Ensure smooth shift handovers with complete operational updates.
What success looks like after 6–12 months
Consistently high guest satisfaction scores.
Faster table turnaround without compromising service quality.
Strong team productivity during every shift.
Minimal guest complaints and service escalations.
Higher revenue through effective upselling.
Excellent hygiene and operational audit scores.
Well-trained and disciplined service teams.
Smooth coordination between…