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Job Description & How to Apply Below
About RAHO
Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.
Title:
Guest Service Representative (Full Time)
Location:
Bangalore, India
Experience:
1+ year experience in the hospitality industry, candidates with a psychology background are welcome to apply!
Salary:
Upto 35,000 CTC Per Month
Role Overview
The Guest Service Representative plays a critical role as the first point of contact for our guests. This role is responsible for building strong, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.
Key Responsibilities
Communicate with guests via phone, email, chat, and OTA’s
Respond to all guest inquiries within 15 minutes (TAT)
Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services
Ensure guest satisfaction ratings of 9 and above
Proactively upsell food and service bundles to meet acceptable sales benchmark
Be virtually available to guests throughout their stay for support and assistanc
Actively listen to guest concerns and resolve issues promptly and professionally
Handle guest complaints with empathy, ownership, and solution-oriented thinking
Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet guest needs
Maintain detailed records of guest interactions, feedback, and complaints
Extract insights from guest feedback and share them with internal teams
Provide suggestions to improve guest service processes and efficiency
Skills & Qualities We’re Looking For
Strong verbal and written communication skills (English required)
Customer-first mindset with high empathy and patience
Ability to multitask and work under pressure
Strong coordination and follow-up skills
Problem-solving and conflict-resolution ability
Attention to detail and documentation
Nice to Have
Prior experience working in a startup or fast-growing environment
Familiarity with hospitality tools, CRMs, or booking platforms
Why Join RAHO?
Be part of a fast-growing hospitality startup
Opportunity to directly shape guest experiences
Collaborative and dynamic work environment
Learn and grow with hands-on exposure across hospitality operations
Ready to Apply?
We are looking to fill this position as soon as we find the right candidate. If this sounds like your dream role, we’d love to hear from you—apply at the earliest!
This position is based in Bangalore, India
Applications are accepted in English only
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