Front Office Associate

Location: Bengaluru

Associate – Front Office
Loop by Zolo
Be the first smile. Be the calm in the chaos. Be the reason guests return.

Company Name:  Zolo Stays
Business Unit:  Loop by Zolo
Designation:  Front Office Associate
CTC Offered:  3.63 LPA (30,000 inhand)

Location:

Bengaluru

Employment Type:

Full-time

Why this role exists
At Loop by Zolo, the front office is not just a function — it is the first and last impression of the brand. Every guest interaction, from pre-arrival to checkout, shapes how the hotel is perceived and whether the guest returns or recommends us.
While product and infrastructure create the base, it is the front office that brings the experience to life.
This role exists to ensure that every guest interaction is handled with clarity, warmth, and discipline — resulting in seamless stays and consistent 5-star ratings.
If the Front Office is strong, guests feel welcomed, supported, and delighted. If the Front Office is weak, even a good product feels broken.

Your mandate is clear
Own the guest journey end-to-end — from pre-arrival to checkout
Deliver smooth, fast, and warm check-in and check-out experiences
Handle all guest interactions with clarity and professionalism
Ensure all service requests and issues are resolved quickly
Drive 5-star reviews through consistent guest engagement
Represent the brand with energy and hospitality
This is not a desk role. It is active ownership of guest experience and satisfaction.

About Zolo
Finding dependable accommodation has historically been fragmented and inconsistent.
People settled for compromises because the system offered few trustworthy options.
Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life.
Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.
Loop by Zolo is designed for the new-age traveler seeking vibrant, social, and dependable stays.
We combine hospitality, comfort, and community to create experiences that feel welcoming, energetic, and effortless.
Backed by Zolo’s operational expertise and hospitality standards, Loop focuses on creating spaces where guests feel connected, comfortable, and cared for.
As we scale across locations, guest experience consistency becomes critical — and the front office team plays the biggest role in making that happen.

What you will be responsible for
1. Manage Pre-Arrival Guest Experience
Call guests before arrival to confirm booking and expectations
Provide clear directions, check-in details, and support
Set the tone for a smooth arrival experience
2. Deliver Seamless Check-in & Check-out
Ensure fast, smooth, and error-free check-in
Welcome guests with warmth and professionalism
Handle check-out efficiently with proper closure
Ensure no delays or confusion for guests
3. Handle Guest Interaction & Service Requests
Be the primary point of contact for all guest queries
Respond promptly and politely to all requests
Coordinate with housekeeping and other teams for service delivery
Ensure every request is closed properly
4. Manage Guest Complaints & Escalations
Handle guest concerns calmly and professionally
Take ownership of issues and drive resolution
Escalate when required and follow through till closure
Ensure guest leaves satisfied
5. Drive Guest Engagement & Reviews
Proactively interact with guests during their stay
Identify happy guests and encourage 5-star reviews
Ensure guest feedback is captured and acted upon
Build a positive and memorable experience
6. Ensure Process Discipline & Accuracy
Follow all front office SOPs consistently
Maintain accuracy in guest details and records
Ensure coordination across teams is smooth
Adhere to daily routines and checklists

What success looks like after 6–12 months
Consistently high guest ratings (4.7+ / 5-star focus)
Smooth and fast check-in/check-out experience
Positive guest feedback on staff behavior and support
No missed service requests or unresolved complaints
Stron…