Service Manager

Location: Bengaluru

Service Manager

Job Description

In the relevant domain of System integrators in Data Networking products servers, routers, IP phones, switches

5.5 days of working Saturday half day

CTC: upto 15 LPA

Service Manager Requirements:

• A bachelor's degree /Diploma with about 10 plus years of experience.
• Experience working with a system integrator covering ICT products would be preferred.
• Previous experience managing this role/teams may be advantageous.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress

We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, implementations and maintenance ,amc revenue ,reports, project management etc. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

As a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

Service Manager Responsibilities:

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives are met within the stipulated timelines/SLA’s.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Setting of service levels targets; analysis of data to inform decision making & Continual Service Improvement measures
• Coordinating with OEM support for escalations and ensuring timely resolutions

Generate Service Revenue as per set targets in terms of Amc’s /Support charges.
• Assisting with or performing administrative tasks, such as managing and updating CRM, processing new orders, and tracking inventory.
• Inventory projection and management.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Follow ISO Process , Conduct Internal Audits wo to ensure organisation objectives are met.
• Maintaining strong relationships with OEM’s /Disti .
• Ensure accreditation and certification requirements of various OEM’s.
• Training and working on Skill set matrix based on gap analysis.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.