Healthcare Delivery

Location: Bengaluru

Delivery Management
Owns end-to-end delivery commitments for the portfolio managing on time delivery with highest quality meeting all the delivery commitment without escalations
Collaborate with various COE’s and service line bringing the right solutions and optimized delivery model for the engagement
Collaborate with the product teams for effective solutions
Program governance, Risk, SLA and SOW commitments management
Operations Excellence
Managing portfolio to meet set operational goals such as revenue, Margin and utilization
Maintain organization operation metrics on Pyramid, Genc’s, P
* Ratio, Fixed Bid offshore ratio and on/off offshore ratio
Effective revenue forecasting
Support Sales and Business Development
Anchor and review proposals, provide solutions, formulates win themes, estimates and pricing
Anchor and participate in assessment, proposal defense and support
Provide consulting services to customers and manage customer visits
Manage Talent
Coaches and Mentor mid-management talent for the SBU
Identify talent requirements, frequently assess talent, and identify talent gaps
Develop and execute a plan to acquire, develop and retain world-class talent
Transformation & Innovation
Adopt Gen AI based transformation solutions reducing implementation cost and timeline
Specific focus on Industrialization of both operational & delivery levers resulting in better customer experience & CoD improvements
Plays key role in moving to tool driven delivery and Platform driven governance
Leverage SME Skills
Leverage extensive knowledge of the Tri Zetto products and technology to serve as a subject matter expert when needed, to support existing and new client engagements