Admissions Manager; School Development Offier

Position: Admissions Manager (School Development Offier)
Location: Bengaluru

School

Location:

VIBGYOR High, Bengaluru - Hennur

Role:
School Development Officer [School Sales Lead / Admissions Manager]
Female candidates who are immediate joiners, based in Bangalore, with prior experience working in schools will be given preference.

Primary

Purpose:

To  be the overall in charge of the School Development Cell And serve as a fulcrum between the organization and the parent(s) (existing and potential) thereby ensuring excellent parent service and satisfaction.

Key Accountabilities/

Activities:

Primary Responsibilities:

Parent Relationship Management
To ensure that each parent is a delighted parent and all their requests, concerns, and complaints are handled in a timely and
Effectively maintain and develop the parent-organization relationship by ensuring the appropriate solutions to all parent inquiries across mediums i.e. in-person, over the phone, email, company website, etc.
Oversee the resolution of all the parent queries which are outside the purview of the RE cell and be a point of escalation/support where necessary.
Ensure all complaints are registered in CS Tracker and oversee the resolution of complaints for meeting TAT.
Periodically review the past parent queries repository/CRM and innovate to develop nifty solutions towards prompt resolutions.
Reach out to the parents (over the phone) post query resolution to seek feedback and improvise, thereby creating a parent delight and positive brand image.
Ensure the front desk /relationship desk is manned at all points in time during operational hours to make sure that no parent is left unattended.
Manage the set up of the lobby area accentuating the organization brand; placement of posters/standees etc. with assistance from the admin department.
Be cognizant of the latest achievements of the organization/center and cascade it as a part of parent interactions/sales conversations.
Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is available at all points in time
Keep track of all organization advertising manuals/brochures/admission kits and ensure effective information flow.
Adroitly handle irate parents and ensure that each parent interface ends at parent delight as far as possible
Efficiently make use of all aids available i.e. Hand-outs, Audio visual support to educate the parents on the USPs of the organization, and child education pedagogy followed.
Adroitly be ready and facilitate the information of all elements about a child’s life cycle in the school as well as post-school activities, summer camps, etc.

Sales and Marketing:
Be actively involved in the complete sales cycle; lead the RE team to meet its sales and revenue goals.
Carry out Experiential Marketing to all walk-ins i.e..... School Tour, Discovery Room, etc., and Parent Engagements
Effectively speaking about the social media presence of the school and the efforts taken to ensure the child gets necessary recognition across relevant media.
Devise plans to achieve sales goals and create strategies to meet the annual center targets.
Adroitly oversee the entire sales process and interject; where necessary for all potential parents from first interface to closure, thus positively augmenting the conversions from inquiry to admissions.
Create power points on the organization’s growth, values, and strengths and use them at the time of any marketing / promotional activities, under the supervision of Centre Head
Carry Out Promotional Events and Activations in Schools – RWA, Parenting Seminar, Hand Bills Distribution, Selfie, Any other initiative.
Be updated on the upcoming seminars/ promotional events and nominate as an organization’s representative
Be abreast of the competitive school offerings and prevalent market practices
Introduce and work on Pre-School and Corporate Tie-Ups and support the teams by providing leads and helping in faster closures.
Initiate and participate in Marketing Initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities, etc.

Administrative Responsibilities
Manage admission registration manually and on ERP as per the Process guidelines and generate MIS.
Keep track of…