Group Human Resources Manager

Location: Bengaluru

About the Company

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Responsibilities

- Design and implement solutions that integrate multiple disciplines.
- Develop strategies to control attrition in response to market trends through tactical thinking.
- Oversee initiatives aimed at achieving target retention for the team/business unit.
- Lead succession planning by designing and deploying strategies utilizing existing assessment centers and training workshops.
- Create a skill directory for each line of business to facilitate effective expansion and smooth entry into new markets.
- Review the progress of top talent within their verticals monthly.
- Enhance the existing recognition and rewards framework with a well-thought-out action plan.
- Provide expertise in career planning, performance management, coaching, data analysis, compensation and rewards, employee relations, learning and development, recognition programs, and strategic development.
- Identify trends in qualitative and quantitative data to improve organizational health and support informed decision-making.
- Align learning strategies with business goals to demonstrate relevant ROI and reduce reliance on external hiring.
- Collaborate with capability and technical training teams to support business unit growth.

Qualifications

MBA with 8-10 years relevant experience

Required Skills

- Experience in a large-scale, global enterprise business managing approximately 750+ employees.
- Comprehensive knowledge of executive-level people practices with a proven track record of delivering impactful outcomes.
- Strong communication skills to build relationships with leaders and stakeholders to drive organizational change.
- In-depth understanding of local laws and regulations.
- Strong strategic thinking and innovation capabilities.