Manager II - Deputy Cluster Manager

Location: Bengaluru

Manager II - Deputy Cluster Manager

DH Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

● Own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless

execution from inbound to dispatch.

● Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch

processes with strict adherence to SLAs.

● Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing

efficiency, defect rates, damages, shrinkage, and overall cost metrics.

● Ensure high inventory accuracy across stores through strong control mechanisms,

audits, and loss-prevention initiatives.

● Drive quality compliance across handling, storage, and dispatch processes while

standardizing SOPs across all nodes.

● Lead Store Managers and large ground teams, ensuring manpower alignment across

throughput demands and extended-hour store formats.

● Continuously improve throughput, reduce shrinkage and damages, and drive cost

efficiencies across the cluster.

● Own operational performance reviews through structured dashboards, governance

cadence, and metric-driven accountability.

Are you who we're searching for

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Qualification:

Graduation, MBA preferred (Operations/Supply Chain) or equivalent

experience

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Experience:

3–6+ years in warehouse/dark store/fulfilment center operations with

exposure to multi-site management

● Strong understanding of end-to-end warehouse operations — inbound to dispatch

● Proven experience managing large ground teams across multiple locations

● Hands-on with dashboards, KPIs, and data-driven operational reviews

● Strong execution focus with ability to operate in high-volume, high-pressure

environments

● Process-oriented mindset with experience enforcing SOPs and driving accountability

Sounds like we’re talking about you? Please add your application to our cart!