Zonal Manager

Position: Zonal Manager - Growth
Location: Bengaluru

Location:

Hyderabad and Bangalore
Department:  Growth
Job Type:  Full-Time

About Nestaway

Nestaway is India’s leading managed home rental company, leveraging technology and design to deliver superior rental solutions. As part of Aurum Prop Tech Ltd., we are building an integrated Prop Tech ecosystem across the real estate value chain.

We operate across both demand and supply sides of the rental market—onboarding homeowners, acquiring tenants, and end-to-end property management. Our mission is to deliver higher rental yields for homeowners and high-quality, affordable homes with a seamless experience for tenants.

Job Summary

The  Zonal Manager – Growth  will own  end-to-end performance of a defined zone , with clear accountability for  revenue growth, supply acquisition, occupancy, customer satisfaction, and operational efficiency .

This is a  target-driven leadership role  requiring strong execution skills, data-backed decision-making, and the ability to scale operations while meeting aggressive growth and service benchmarks.

Key Responsibilities

1. Operational & Performance Management
Own  overall zone P&L , ensuring achievement of  monthly and quarterly targets  across supply onboarding, occupancy, revenue, and cost optimization.
Drive execution of  standard operating procedures (SOPs)  to improve turnaround time, service quality, and operational efficiency.
Track and improve  key metrics  such as occupancy %, onboarding cycle time, ticket resolution TAT, and portfolio utilization.

2. Team Leadership & Execution

Lead and manage a team of  Property Managers and Operations staff , with clear goal-setting, reviews, and performance tracking.
Set  individual and team-level targets , conduct regular performance reviews, and ensure accountability.
Build a high-performance culture focused on  results, ownership, and continuous improvement .

3. Business Growth & Expansion

Drive  new supply acquisition and market expansion  within the zone, aligned to growth targets.
Build strong relationships with  property owners, brokers, developers, and local stakeholders  to accelerate onboarding.
Identify new micro-markets and execute go-to-market strategies to increase Nestaway’s footprint.

4. Customer Experience & Retention

Ensure  high customer satisfaction scores (CSAT/NPS)  by proactively resolving tenant and homeowner issues.
Analyze customer feedback and implement  process improvements  to reduce escalations and churn.
Own escalation management and ensure timely, data-backed resolution.

5. Financial & Data Management

Plan and manage the  zone budget , ensuring cost discipline while meeting growth targets.
Analyze  dashboards, KPIs, and MIS reports  to identify trends, gaps, and corrective actions.
Deliver regular performance reviews and actionable insights to senior leadership.

6. Compliance, Risk & Safety

Ensure full compliance with  local regulations, company policies, and contractual obligations .
Drive adherence to  health, safety, and risk management standards  across properties and teams.

Qualifications & Experience

Bachelor’s degree in Business Administration, Management, or a related field ( MBA preferred ).
5–10 years of experience  in a managerial or regional role, preferably in real estate, rental housing, Prop Tech, or consumer operations.
Proven track record of  meeting or exceeding targets  in a fast-paced, metrics-driven environment.
Strong leadership, stakeholder management, and execution capabilities.
Excellent communication, negotiation, and analytical skills.
Comfortable working with  numbers, dashboards, and performance metrics .
Proficiency in MS Office and familiarity with CRM/operations tools.

What Success Looks Like in This Role

Consistent achievement of  growth, revenue, and occupancy targets
Improved operational efficiency and cost control
High team productivity and engagement
Strong customer satisfaction and retention metrics

Nestaway is an equal opportunity employer. We value diversity and are committed to building an inclusive, high-performance workplace.