Managing Director - Operations

Location: Bengaluru

Partner & Head of Managed Services

Location:

Bengaluru |  Reporting to:  Head of Advisory |  Geo Coverage:  US & UK
Role Mandate
Lead and scale the Advisory Managed Services business across Financial Crime, Risk, Finance & Accounting, Learning, and Technology Managed Services. Own full P&L, drive revenue growth, operational excellence, innovation (GenAI/automation), and global delivery performance.

Key Responsibilities
1. Business & Growth Leadership
Drive go-to-market strategy and sales enablement
Anchor strategic pursuits, pricing strategy, and commercial structuring
Engage with clients and stakeholders to expand business relationships
Identify market demand, emerging trends, and competitive positioning
2. Operational & Delivery Excellence
Own end-to-end service delivery across quality, efficiency, and financial metrics
Scale delivery models aligned to Advisory growth strategy
Embed automation, GenAI, and innovation into managed services operations
3. Solution Development & Scaling
Design and enhance scalable delivery models (resourcing, costing, pricing)
Collaborate with global stakeholders for seamless solution deployment
Evaluate technology ecosystems, partnerships, and alliance models
4. Governance, Risk & Financial Oversight
Ensure adherence to risk, security, and compliance standards
Oversee financial performance, budgeting, and margin improvement
Candidate Profile
25+ years in IT Services / Consulting with large-scale team leadership
Deep expertise in Managed Services operations with P&L ownership
Strong Financial Services domain exposure (Financial Crime, Risk, F&A; technology preferred)
Proven track record in scaling businesses within global matrix environments
Strong go-to-market orientation and client relationship management
Experience driving automation and GenAI-led transformation
Executive presence with ability to lead geographically dispersed teams