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Job Description & How to Apply Below
Job Title:
Sr Manager Collections
Company: Smart Coin Financials Pvt Ltd
Location:
Bengaluru
About the company:
Smart Coin is a fintech company founded in 2016. It provides app-based instant credit to micro-entrepreneurs, merchants, and salaried individuals. The platform has over 5 million users, more than 1 million loans disbursed, and operates across 17,000+ pincodes in India. It is backed by investors like LGT Lightstone, Accion Venture Lab, and Unicorn India Ventures.
Experience required:
At least 1.5 years of experience managing tele-calling or collections teams.
Main responsibilities:
Manage tele-calling and external collection teams
Ensure smooth daily workflow
Recover overdue payments and reduce delinquency
Handle high-risk delinquent accounts and customer queries
Achieve collection and recovery targets
Hire and manage collection agents
Review agent performance regularly
Manage pre-EMI reminder calling teams
Use MIS reports to plan collection strategies
Analyse portfolio, trends, and resolution performance
Work with legal, product, tech, compliance, and field teams
Ensure company processes and compliance rules are followed
Improve calling scripts, processes, and efficiency
Create and manage dialler campaigns
What they offer:
Salary and benefits
Career growth opportunities
Supportive work environment
Position Requirements
10+ Years
work experience
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