Human Resources Program Manager

Location: Bengaluru

Senior Manager II - Program Manager MH HR
Bangalore, Karnataka, India
People & Culture Team

As the Senior Program Manager for our Mother Hub business entity, you will be the strategic architect of the people supply chain. You won’t just be "doing HR"; you will be building the engines that power our entire logistics backbone. Your mission is to design, implement, and scale HR programs—from massive seasonal hiring surges to high-retention engagement models—specifically for our large-scale distribution centers (Mother Hubs).

Key Responsibilities
1. Strategic Workforce Planning & Scaling
Capacity Modeling:  Partner with Operations to forecast manpower requirements for Mother Hubs, accounting for 10-20x spikes during festive sales (e.g., Diwali, Big Savings Days).
Blue-Collar Ecosystem:  Oversee the end-to-end lifecycle of thousands of off-role and on-role associates, ensuring seamless vendor management and compliance.

2. Program Design & Excellence
Retention Architect:  Build innovative incentive structures and "Stay Programs" to combat the high attrition rates typical of the logistics sector.
Onboarding at Scale:  Design automated yet high-touch onboarding journeys that get a Mother Hub worker floor-ready in record time.
3. Operational Compliance & Industrial Relations (IR)
Statutory Rigor:  Ensure 100% compliance with Indian Labor Laws (Factories Act, Contract Labor Act, etc.) across all regional hubs.
Risk Mitigation:  Proactively manage ground-level grievances and maintain a pulse on the industrial climate to prevent disruptions.
4. Performance & Culture
Output-Linked HR:  Align HR metrics (absenteeism, productivity per man-hour) with business KPIs.
Safety Culture:  Drive "Safety First" programs, ensuring Mother Hubs are not just efficient, but the safest places to work in the industry.

Ideal Candidate Profile
Feature
Requirement
Experience
8–12 years in HR Program Management, ideally within  E-commerce, Logistics, or FMCG .
Domain Expertise
Deep understanding of Mother Hub/Warehouse operations and large-scale blue-collar management.
Analytical Skill
Proficiency in data storytelling—turning Excel sheets into actionable people strategies.
Education
MBA in HR from a Tier 2/3 institute
Soft Skills
A "boots-on-the-ground" mindset; comfortable moving between boardroom strategy and warehouse floor realities.

Why This Role is Unique
Scale:  You aren't managing a team of 50; you are influencing the lives of thousands who ensure India gets its groceries in minutes.
Impact:  In q-commerce, the Mother Hub is the heart. If the heart stops, the business stops. You are the one keeping it healthy.

Innovation:  We don't follow old HR manuals. You’ll have the autonomy to pilot AI-driven attendance, gamified training, and instant-payout models.

Success Metrics (KPIs)
Fill Rate:  Meeting 100% of manpower demand during "Peak" events.
Attrition Control:  Reducing 90-day attrition within the Mother Hub entity by [X]%.
Compliance Score:  Zero-defect reports in statutory audits.
Employee NPS:  Improving the engagement scores of the hub leadership teams.

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Why Zepto should be your next career move
This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that will shape the future of the Indian startup ecosystem. If you’re ready to go all in, execute like never before, and create impact on a massive scale, there’s no better place to do it than Zepto.
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