Key Account Manager

Location: Bengaluru

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.
In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global food service leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:
Great People | Great Food | Great Experience | Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ Linked In ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: …

Are you excited to join our team as Key Account Manager?
Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.
If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.
Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!

Roles & Responsibilities :
Client and Account Management
Act as the primary point of contact for key clients, ensuring high service standards and strong relationships.
Lead regular client meetings, food committee discussions, and business reviews to assess performance and identify improvement areas.
Drive client retention, Net Promoter Score (NPS) improvement, and long-term account growth.
Develop and present quotes, proposals, and commercial recommendations aligned with client requirements.
Operations Management
Oversee day-to-day food service operations across client sites, including buffet services, Special events, pop-up counters, and ad-hoc requirements.
Ensure operations are executed as per SmartQ standards, SLAs, contract terms, and statutory regulations.
Monitor food quality, service delivery, hygiene, and safety standards across all units.
Ensure efficient utilization of resources, people, utilities, and technology.
Manage manpower planning and scheduling within approved budgets, aligned with sales and demand.
Vendor & Partner Management
Manage end-to-end vendor relationships, including onboarding, negotiations, performance evaluation, and compliance.
Work closely with vendors to improve sales performance, introduce new menus and meal concepts, and reduce food wastage.
Ensure timely vendor payments, accurate documentation, and issue resolution.
Support partners with operational insights and best practices for improved efficiency and profitability.
Financial & Commercial Management
Own P&L management, budgeting, forecasting, and expense control for assigned accounts.
Coordinate with the finance team for timely and accurate invoicing and payment follow-ups.
Conduct food wastage analysis and implement cost-optimization initiatives.
Drive upselling and cross-selling opportunities…