Lead Project Manager

Location: Bengaluru

Lead Project Manager – CCaaS Transformation / Genesys Migration
We are looking for an experienced  Lead Project Manager  with  4–5+ years of project/programme leadership experience  to drive complex  Transformation and CCaaS migration initiatives  in a large global organization.

Key Responsibilities
Lead end-to-end  CCaaS Transformation and Genesys migration  projects.
Manage project planning, timelines, resources, dependencies, risks and issues.
Drive  cutover, migration, implementation and hypercare  activities.
Coordinate with multiple  cross-functional and geographically distributed teams .
Manage stakeholders, governance, reporting and senior management communication.
Ensure successful delivery within agreed scope, timelines and quality.
Drive transformation initiatives within a structured programme/project environment.
Must-Have Skills
4–5+ years of experience as a  Project Manager / Project Lead .
Strong  Transformation Project Management  experience.
Hands-on  CCaaS migration  experience.
Mandatory  Genesys Migration  experience.
Experience in  resource planning, risk mitigation, cutover and hypercare .
Experience working in large global/enterprise organizations.
Strong stakeholder and cross-functional team management skills.
Good understanding of the  Contact Centre domain .
Good to Have
Genesys Cloud  experience.
Chatbot / Voicebot exposure.
NLU, LLM / GenAI  knowledge.

Experience with  RM Chat / Whats App .
Customer Interaction (C&I) domain experience.

Location:

Mumbai/Pune/Hyderabad/Bangalore/Delhi

Experience:

4–5+ Years
Role:  Lead Project Manager – CCaaS Transformation