AVP F&A Operations

Location: Bengaluru

Role Summary
We are seeking an experienced and strategic Head of Finance & Accounting (F&A) Practice to lead and expand our global F&A services. This senior leadership role is responsible for end-to-end service delivery, client relationship management, P&L ownership, people development, and digital
transformation across the F&A portfolio. The ideal candidate will have deep domain expertise in
Procure to Pay (P2P), Accounts Payable (AP), Accounts Receivable (AR), Record to Report (R2R) and
Order to Cash (O2C) processes, with a strong focus on performance, profitability, and innovation.

Key Responsibilities:

Service Delivery & Operations
Lead and ensure flawless delivery of F&A services across clients, meeting all contractual SLAs
and KPIs.
Oversee and drive excellence in key processes:
a. Procure to Pay (P2P)  – requisitioning, procurement, vendor onboarding, invoice
handling, payments
b. Accounts Payable (AP)  – invoice processing, exception handling, vendor management
c. Accounts Receivable (AR)  – billing, collections, dispute resolution, cash application
d. Record to Report (R2R)  – journal entries, reconciliations, month-end close, financial reporting.
e. Order to Cash (O2C)  – order entry, credit checks, invoicing, collections, dispute resolution
Leverage shared services and global delivery centers to drive efficiency and scalability.
Drive automation and digitization to enhance process throughput, accuracy, and turnaround
times.

Client Relationship & Growth

• Act as the strategic partner and advisor to clients, ensuring high satisfaction and trust.

• Own and improve the Net Promoter Score (NPS) across the F&A client base.

• Partner with business development, pre-sales, and solutioning teams to support pursuits and grow accounts through upselling and cross-selling.

P&L and Business Management

• Full ownership of P&L for the F&A practice, ensuring revenue growth, cost control, and margin improvement.

• Identify levers for operational cost optimization and process re-engineering.

• Align delivery performance with strategic business goals and market expectations.

People Leadership

• Manage a large, global team of F&A professionals.

• Drive strategies for hiring, onboarding, retention, performance management, and succession planning.

• Champion continuous learning, capability building, and upskilling/reskilling to future-proof
talent.

Transformation & Innovation

• Lead business transformation initiatives using Lean Six Sigma, automation, RPA, AI, and
analytics.

• Establish Centers of Excellence (CoEs) and best practices for each F&A process tower.

• Foster a culture of innovation, accountability, and value creation.

Collaboration & Governance

• Work closely with cross-functional teams – HR, Legal, Compliance, IT, Finance – to
ensure holistic governance and execution.

• Maintain rigorous compliance, audit-readiness, and risk management standards.

Key Requirements

• 15–20 years of extensive experience in F&A Outsourcing/Shared Services, with 5+ years in a
leadership role.

• Proven expertise in:
1. Procure to Pay (P2P) and Accounts Payable (AP)
2. Accounts Receivable (AR) and Order to Cash (O2C)
3. Record to Report (R2R) and financial reporting

• Hands-on experience in driving global operations, client relationships, P&L management, and business transformation.

• Strong understanding of ERP platforms (SAP, Oracle, Workday), workflow tools, and automation frameworks.

• Exceptional stakeholder management, communication, and leadership skills.

• Demonstrated success in delivering value-added services and operational excellence.

Preferred Qualifications

• CA / CPA / MBA (Finance) / ICWA

• Certifications in Lean Six Sigma, PMP, or digital transformation (preferred)

Why Join Us?

• Opportunity to shape the strategic direction of a leading organization.

• Work in a dynamic and fast-paced environment.

• Competitive compensation package and benefits.

• A collaborative and innovative corporate culture