Business Account Manager

Location: Bengaluru

TLDR:  We're hiring a Business Account Manager to be the bridge between our clients and our communication design studio. You'll manage the full range of what we produce for them: brochures, flyers, event graphics, social media, whatever the account needs.

This is B2B professional communication work, not an ad agency sprint. The job is making sure our process (which is genuinely structured, we don't wing things) actually holds up against how clients operate day to day. You're the one translating what the client needs into what the studio can execute, and back again, improving things along the way and building relationships on both sides.

If you're up for that and have at least a year of agency experience,  please read the full job details below and apply.  Quick tip:
Emailing   after applying on Linked In  might get you noticed faster than waiting in the Linked In queue!

Role:  As a Business Account Manager, you will oversee client accounts by acting as the primary point of contact, managing relationships, and ensuring customer needs are met. Responsibilities include coordinating projects, understanding client requirements, strategizing solutions, and collaborating with design and marketing teams to ensure outcomes exceed expectations.

Minimum of 1 year experience in client-facing roles. 100% on-site, full-time position.

What This Role Is NOT:
Not a sales or business development role (at least in the short term)
Not an accounts/finance position
Not a remote or hybrid role

Key Responsibilities:

Short-term (1-2 years):
Serve as the primary point of contact for assigned client accounts (based in India and overseas), managing all communications and building strong relationships
Coordinate communication design projects across internal teams (designers, content writers) and partners (print vendors, logistics providers)
Lead client meetings, including project briefings and presentation of creative work; prepare proposals and project documentation
Prepare meeting agendas, take detailed notes, and follow up on action items
Monitor project timelines and proactively flag potential delays or issues
Maintain organized records of client communications, project briefs, and deliverables

Medium to long-term (2-3 years):
Develop deep understanding of clients' business objectives, technical products, and industry contexts
Identify opportunities for account growth and expanded service offerings within existing accounts
Potential to take on leadership of key client portfolios (across geographies) and shape market strategy based on performance and aptitude

Key Result Areas (KRAs)
The following are the results we expect as a result of bringing you on board. These will be key criteria in deciding your growth path and future promotions:
Client satisfaction and retention rates
On-time project delivery and quality of execution
Accuracy and clarity of project documentation and communications
Proactive problem-solving and conflict resolution
Further goals and objectives, KPIs, and project plans will be discussed in detail during onboarding.

Basic Terms of Employment:
Permanent, full-time, on-site role at our Kanakapura Road office

Working hours:

10:30 AM - 7:30 PM, Monday to Friday
Ownership and flexibility:
While our standard schedule is 10:30 AM - 7:30 PM, Monday to Friday, there will be occasional situations, such as production deliveries, print oversight, or client emergencies, where you may need to be on-site on Saturdays or work extended hours. This doesn't happen frequently, but when it does, we value team members who take ownership and do what it takes to deliver excellence, rather than watching the clock
Flexibility required for occasional client calls across time zones
6 months' probation (no paid leaves during probation)
3 months'…