Director of Admissions

Location: Bengaluru

Job Title:

Director of Admissions

Location:

Bangalore

Employment Type:

Full-Time
Total

Experience:

10+ Years

Job Overview
We are looking for an experienced and results-driven  Director of Admissions  to lead and scale the complete admissions function.
This is not just a sales leadership role. We are looking for a leader who can take ownership of admissions revenue, conversion, team performance, customer experience, and long-term business growth.

Key Responsibilities
Lead and manage the complete Admissions function with end-to-end ownership.
Own admissions revenue, conversion rates, productivity, and overall business performance.
Manage the complete admissions funnel from lead generation and first interaction to counselling, conversion, payment, onboarding, and retention.
Build, manage, and scale high-performing admissions and counselling teams.
Develop strategies to consistently achieve and exceed revenue and admissions targets.
Analyse the complete sales and admissions funnel to identify gaps, bottlenecks, drop-offs, and opportunities for improvement.
Monitor key performance metrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.
Identify customer objections and decision-making patterns and develop strategies to improve conversion.
Build strong and scalable processes, SOPs, dashboards, review mechanisms, and performance frameworks.
Establish effective daily, weekly, and monthly performance review systems.
Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.
Develop future leaders and create a strong leadership pipeline within the admissions function.
Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.
Manage remote and geographically distributed teams, where applicable.
Identify underperforming teams and implement structured improvement plans.
Use data, analytics, and business insights to make strategic decisions.
Work closely with Marketing, Operations, Product, Finance, and other functions to improve the overall customer journey.
Ensure effective lead management and minimize lead leakage and revenue loss.
Build a culture of accountability, ownership, learning, and high performance.
Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with the company's values.
Balance aggressive business goals with customer trust, quality, and long-term brand reputation.

Requirements
10+ years of total professional experience is required.
Proven experience in senior leadership roles within Admissions, Counselling, Inside Sales, High-Ticket Sales, EdTech, Education, Coaching, or related industries.
Strong experience managing large sales/admissions teams.
Proven track record of achieving ambitious revenue and conversion targets.
Experience managing Managers, Team Leaders, Counsellors, and large teams.
Strong understanding of the complete admissions/sales funnel.
Excellent understanding of lead management, follow-ups, objections, conversion, customer decision-making, and retention.
Experience building and implementing scalable sales/admissions processes and systems.
Strong data analysis and performance management capabilities.
Experience creating and monitoring dashboards, KPIs, targets, and performance metrics.
Strong coaching and mentoring capabilities.
Experience in managing and improving underperforming teams.
Experience managing remote or geographically distributed teams is preferred.
Excellent communication, negotiation, leadership, and stakeholder management skills.
Strong business acumen with a results-oriented approach.
Ability to take complete ownership of business outcomes.