Head Of Operations — Swadesh

Position: HEAD OF OPERATIONS — SWADESH
Location: Bengaluru

HEAD OF OPERATIONS — SWADESH
Reliance Retail | Bengaluru, India
Reporting to:
Business Head — Swadesh
Reliance Retail is seeking a capable operations leader to head Operations for Swadesh, its premium platform for authentic Indian art, craft and handloom.
The Head of Operations will own end-to-end operating performance across the Swadesh store network and Business Operations Centre — store design and space planning, store operations, goods receipt and inventory, operations planning and a multi-format store portfolio spanning flagship stores, gift stores and airport stores, including flagship locations. This leader will build the operating discipline and store experience that bring the craft narrative to life for the customer.
We are looking for a leader who has:
Led store or retail operations across a distributed, multi-site network.
Delivered availability, service, productivity and operating-cost outcomes ed store design, space planning and new-store readiness and stabilisation.
Managed inventory truth, goods receipt and store replenishment.
Built operating standards, processes and controls for a premium or experiential retail environment.
Used data and technology to simplify operations and improve performance.
Experience in premium, lifestyle, experiential or specialty retail would be particularly relevant.
Prior experience in India is valuable but not essential for an outstanding leader with the adaptability to operate across the scale and diversity of the Indian market.
Compensation will be structured to attract and retain world-class leadership talent.

To apply or learn more, respond directly through this posting.
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PART 2 — FULL

JOB DESCRIPTION
HEAD OF OPERATIONS — SWADESH
Company:  Reliance Retail

Location:

Bengaluru, India
Reporting to:  Business Head — Swadesh
ABOUT THE OPPORTUNITY
Swadesh is Reliance Retail’s premium destination for authentic Indian art, craft and handloom, operating an omnichannel model of experiential stores and a digital storefront across a growing, multi-format store portfolio — flagship stores, gift stores and airport stores — that includes flagship locations.
We are seeking a Head of Operations to lead operating performance and execution across the store network and the Business Operations Centre. The role owns store design and space planning, store operations, goods receipt and inventory, operations planning and the multi-format store portfolio, ensuring the operating discipline and store experience match the premium positioning of the brand.
This is an opportunity to build the operating engine of a distinctive retail business, and to raise store experience, availability and productivity as the footprint grows.
THE MANDATE
The Head of Operations will own operating performance across the Swadesh store network and Business Operations Centre. The role leads store operations, store design and space planning, goods receipt and operations planning teams, and works closely with the Business Head, Creative and Merchandising, Online, Quality, Visual Merchandising and enterprise partners in Supply Chain, Projects and Real Estate to deliver a consistent, high-quality store experience.
WHAT YOU WILL LEAD
1. Store Operations and Customer Experience
Lead operating performance across the store network, driving availability, service standards, productivity, conversion and compliance.
Create a consistent operating rhythm from stores to the business leadership team, using customer feedback and frontline insight to improve execution.
2. Store Design and Space Planning
Own store design and space planning so that layout, fixtures and merchandising space reflect the craft narrative and premium positioning.
Ensure design and layout standards are applied consistently across the multi-format portfolio — flagship stores, gift stores and airport stores — including flagship locations.
3. Goods Receipt, Inventory and Store Replenishment
Own physical inventory truth in stores — accurate, real-time visibility of what exists, where and in what condition — from goods receipt through to shelf.
Strengthen replenishment and…