Installation Coordinator Technology

Location: Bangor

Installation Coordinator Technology Attractive Salary, Company Van & Benefits 36.5 Hour week (Field Based) Templepatrick / UK, ROI & Wider Territories (Travel Flexibility Required) Who are we? Henderson Group is proud to be Northern Irelands leading food service provider and one of the regions largest employers. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Food service and Henderson Group Property who work together to serve customers and communities across Northern Ireland, supported by more than 6,000 colleagues.

We're a family-owned team that cares about our people and the community in which we live.

Our commitment to creating a positive place to work is reflected in our Investors in People accreditation. A look into the role Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software. The purpose of the role Reporting to the Installation Manager at Henderson Technology, the Installation Coordinator will support customers throughout the installation process, ensuring all installations are delivered efficiently and professionally for a seamless customer experience.

The role will involve travel across Northern Ireland, Great Britain, the Channel Islands, the Republic of Ireland and beyond. Flexibility to travel is essential. Working as Installation Coordinator you will:
Conduct field-based surveys and on-site assessments to gather data on store operations, requirements and customer needs. Document and report survey findings to inform system installations, technical requirements and ongoing support strategies. Install, set up and configure EDGEPoS point-of-sale systems in new and existing stores. Ensure EDGEPoS systems integrate effectively with store operations and troubleshoot installation issues as required. Liaise with external contractors to coordinate work, resolve issues and ensure projects are completed efficiently and on time.

Collaborate with various Henderson Group departments, including IT, Sales and Support, to coordinate projects and achieve agreed objectives. Support new stores joining the Group by assisting with onboarding, system installation, setup and transition into the business. Deliver ongoing on-site technical support and maintenance to existing EDGEPoS customers. Investigate and resolve technical issues, respond to customer queries and help maintain efficient system performance and customer satisfaction.

Skills for Success Joining us as Installation Coordinator the minimum criteria youll need is:
Working knowledge and experience of Microsoft Windows operating systems. Basic knowledge and practical experience of computer networks and network configuration, including IPv4 addressing. Holds a current, valid UK or EU driving licence. The Attributes youll need include:
Ability to work effectively within a team. Ability to use their own initiative. Excellent communication skills Organisational and prioritising skills are essential Customer care skills It is Desirable if you have:
Educated to GCSE level, with a minimum of five GCSEs, including English and Mathematics, or equivalent qualifications. Minimum of one years relevant IT experience Practical experience of store operations and procedures.

Experience with EPoS systems. Working Knowledge of the EDGEPoS system

Experience of working with Media screens/Digital signage Practical skills in installing network Infrastructure

Experience of working with Power tools Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition We always strive to be better. We seek new challenges and look for ways to do things better. Customer First We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. The Reward The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We…