Order Management Specialist

Empowering our Partners to Advance the World.

NECI is an Emerson Impact Partner and provider of industrial automation and digital transformation solutions and services. We solve process, automation, and data integration challenges in therapeutics, energy, and manufacturing with a broad portfolio of product, project, and service capabilities. Our experienced team has a deep knowledge of people, process and systems and relentlessly seeks to drive the outcomes that empower our partners to advance the world.

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NECI is the leading Digital Automation solutions provider transforming manufacturing, lab operations, process development and process control across a range of process industries in Northeast. NECI relentlessly seeks to drive the outcomes that ‘change the game’ for our clients and is seeking team members to join in our mission.

• Highly competitive Medical and Dental Insurance
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Pet Insurance
• Unlimited PTO policy
• 10 Paid Holidays
• 12 weeks Paid Maternity Leave
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Employee Referral Bonus
• Professional Development Reimbursement
• NECI paid Basic Life & Short-Term, Long-Term Disability Insurance

An Order Management Specialist is responsible for tracking, logging new purchase orders, order entry and monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.

• Stay connected with Account Sales Representative to resolve customer inquiries, process all customer orders, shipment of products, and ensure accuracy for all processes through delivery.
• Verify all data entries and prepare proactive query reports daily and manage all shipment and responses to inquiries for all status order and resolve all customer issues. Prepare specific customer reports as required to attend weekly customer meetings to review order status.
• Monitor and evaluate all order issues and resolve in discrepancies and ensure accurate billing of all bookings
• Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management processes.
• Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
• Provide an interface with finance department and manage all customer records & newly created customer set ups and manage all incoming purchase orders from various email locations.
• Monitor and process all returns according to financial requirements and ensure ISO 9000 compliance.
• Assist in maintaining customer master ship-to/Bill-to addresses in the ERP system.
• Ensure data accuracy for all EDI orders (pricing errors, tax jurisdiction, part numbers, warranties, etc.)
• Coordinate with freight forwarders/carriers and international logistics department to arrange for the movement of materials.
• Create report on service, inventory positions, WOS, POS, open orders, and sales sheets.
• Determine accurate shipping and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer deliver and method shipment requests for all items ordered.
• Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained.
• Coordinate with supply chain, production, quality, finance, and sales on matters including but not limited to order status, requests to expedite/prioritize orders, specialist shipping instructions, contracts, credit issues,…