Airport Customer Service Supervisor - BGR

Airport Customer Service Supervisor – BGR

Job Summary:

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check‑in (including boarding), baggage services, reservations, and any related queries or complaints.

Job Duties:

• Lead a team of agents in customer service duties.
• Assist passengers with a friendly welcome through arrival and check‑in processes, including support for special‑needs passengers such as unaccompanied minors, VIPs, and those requiring wheelchair assistance.
• Handle all aspects of ticketing and check‑in using computerized systems, including boarding, baggage service, reservations, and resolution of related complaints.
• Direct passengers through customs, immigration, and quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate‑checked bags are available for loading and delivery.
• Push wheelchairs with passengers through all areas of the airport.
• Monitor and enforce safe working conditions in accordance with regulatory requirements, Unifi policies, safety procedures, and applicable laws.
• Promote and adhere to policies concerning safety, anti‑harassment, and equal employment opportunity.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities for the position.
• Complete work safely and securely, following company safety and operational standards.
• Immediately report safety or security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.

Benefits:

• Flight privileges offered after 30 days for employees and eligible family members.
• Weekly pay for hourly employees; bi‑weekly pay for CA employees.
• Full‑time starts at 30 hours per week.
• Paid time off for full‑time employees.
• Comprehensive medical, dental, and vision insurance for full‑time employees.
• 401(k) for all employees.
• Exclusive discounts and additional wellness programs.

Qualifications:

• High school diploma, GED, or equivalent education.
• At least 18 years of age.
• Ability to obtain credentials required by airport, state, or customs authorities.

Preferred Qualifications:

• At least one year of relevant experience in the aviation or ground handling services industry.

Physical Requirements:

• Must be able to constantly lift up to 70 lbs or more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.

Working Conditions:

• Must be able to work rotating shifts, including nights, weekends, holidays, and overtime.
• Must be able and open to work in outside weather conditions, which may include severe seasonal elements.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.