Automotive BDC Service Appointment Coordinator

DARLING'S AUTO GROUP in Bangor has a full-time opening in our Ford, VW, Audi service department for a BDC Appointment Coordinator.

• Voted one of the Top Ten Best Places to Work in Maine for the tenth year running
• 100% Employee Owned – No Cost ownership that builds long‑term value
• Compensation package that includes a monthly results‑based incentive ($42,000 to $55,000 per year)
• Generous paid time off and paid holidays – earn up to 18 paid days off in first year, plus 7 paid holidays
• Health care options (medical, dental and vision) and 401k savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement
• Tuition reimbursement available
• Positive work culture built on integrity, professionalism, excellence and teamwork

• Schedule service appointments effectively through phone, email, and text messages
• Maintain an ongoing customer database to capture repeat business
• Handle 80‑100 inbound and outbound calls per day using dealership resources
• Utilize the hands‑on training and coaching provided to effectively build rapport with customers, overcome concerns and objections, and motivate customers to make appointments
• Help dealerships achieve goals by developing business and following up on opportunities
• Demonstrate thorough knowledge of all dealership products and services

• Proficient computer skills (type a minimum of 60 WPM)
• Excellent written and verbal communication skills
• Ability to stay confident in high stress / high activity environment
• Strong attention to detail
• Ability to work in a fast‑paced environment with a team focus

• Previous Service BDC experience a plus, but not required
• Previous call center experience

• Must have good punctuality and attendance record
• Work schedule is Monday – Friday

EOE/MF

If you require an ADA accommodation to complete an application through our online system, you may call the Human Resources Department at 207‑992‑1740, or email  and we can assist you with the application process.