Public Safety Emergency Dispatcher

Hours:

Full Time, Hours vary

Department: PRCC

FLSA Status:
Non-exempt (hourly)

Reports to:

Communications Supervisor

Pay Scale: $26.62/hour

Performs public safety/emergency medical/fire dispatch duties in accordance with policies and procedures of the employing agency and in compliance with governing federal and state procedures and/or laws. Which shall include, but not be limited to the following:

$2,000 Sign-on Bonus – New Hires only (rehires are not eligible) – $1,000 paid out after completion of 3 months, remaining $1,000 paid out after 6 months.

• Knowledge of all Penobscot Regional Communications Center (PRCC) Policies and Standard Operating Procedures.
• Knowledge of local, state, and federal laws, rules, and regulations applicable to the Communications Center and all law enforcement agencies, fire services, EMS services, and private services affiliated with Penobscot Regional Communications Center.
• Receive and dispatch via radio and/or telephone all incoming emergency complaints to the appropriate agency and/or service, using pager encoders on correct frequencies, or other appropriate channels of communications.
• Provide Emergency Medical Dispatch (EMD)/Emergency Fire Dispatch (EFD) pre‑arrival instructions as necessary, based on training and EMD/EFD provided directions.
• Receive and dispatch or redirect all non‑emergency incoming calls to the appropriate individuals or services for assistance.
• Locate and provide resource information from available resources as requested by callers.
• Knowledge of police, fire and rescue policies, standard operation procedures for dispatch, and emergency procedures such as jail breaks, search and rescue, and disaster plans.
• Generate and maintain complaint card information on all incoming calls for service, either through the Summit System or cards when the Summit computer is not operational.
• Perform data entry in Summit and the METRO system, and file all warrants delivered to the PRCC for processing.
• Perform numerous personal computer functions.
• Communicate with the speech and hearing impaired utilizing a Telecommunications Device for the Deaf (TDD).
• Send and receive fax machine material.
• Be able to clean, re‑set, play, and record, utilizing the center's recording and playback equipment.
• Know materials in the communications center that provide resource information and location of logs to be maintained.
• Be able to function on your own or as a team member.
• Perform additional duties and related tasks as needed or as directed by a proper authority.

• Ability to be at your duty station as required unless assigned to alternate duties by a supervisor.
• Ability to work assigned schedules.
• Participation in department shifts, meetings, and may sit on various boards and panels.
• Participate in mandatory training.

• Minimum – High School Diploma or GED.
• Minimum – able to be or is certified in CPR (A.H.A).
• Minimum – able to be or is certified in Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Telecommunicators Course under National Academy of Emergency Dispatch.
• Successful completion or is certified in M.C.J.A. Terminal Operations Course.

• Use of radio and telephone communications.
• Computer data entry and inquiry.

• Must have personal computer knowledge and skills.
• Able to perform and prioritize multiple tasks efficiently, while under stress.
• Must be able to demonstrate leadership abilities.

• Minimum 18 years of age.
• Ability to understand, follow, and provide written and/or oral instructions.

• Successfully pass a full criminal and motor vehicle background check, polygraph examination, fitness for duty exam, drug screening test, and hearing test at the expense of the County.

• Successfully complete physical assessment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…