Financial Aid Counselor

Description

The purpose of this position is to provide service to student and family traffic in the busy Financial Aid Office and to ensure that student service is maintained at a high level of excellence. This position will facilitate communication and education regarding financial aid programs and processes, in a confidential manner, while supporting the administrative staff with daily operations by coordinating several key processes.

Examples of Duties

* Serve as walk-in financial aid counselor for prospective and current students. Educate families on financial aid programs, regulations, various loan programs as well as document, financial aid, and loan application completion assistance.

* Assist with student/parent phone and email inquiries regarding financial aid information.

* Responsible for Pell & Direct Loan processing, including origination, maintenance, and resolving all rejects.

* Responsible for loading & processing ISIRS daily and resolving any non-posted ISIRS.

* Assist with tracking verification and award documents into financial aid system; follow up with students for missing or incomplete documents.

* Support Director in reviewing ISIR file preparation for packaging.

* Supervise and train work study students to support the department.

* Financial literacy and education outreach to prospective and current students.

* Presentations and Admissions events support, such as Open Houses, Information Days, and New Student Orientations.

* Responsible for preparing and completing HE 111 presentations.

* Other projects and duties as assigned.

Typical Qualifications

Education/

Experience:

Bachelor's Degree with a minimum of one (1) year experience in financial aid, or a comparable combination of experience from other professional positions.

Knowledge, Skills and/or Abilities:

* Ability to navigate and understand the university student administrative management systems, and State and Federal financial aid program regulations and policies.

* Demonstrated excellent oral and written communication skills.

* Strong organizational skills with a focus on multi-tasking, transactional service.

* Proven customer service experience, focused on client needs, well-developed listening skills, and demonstrated capacity to follow through on requests and problem resolution.

* Ability to maintain a professional and pleasant manner and promote a friendly atmosphere.

Supplemental Information

HUSSON UNIVERSITY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Exact compensation may vary based on skills, experience, and location.

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