Items Processing Specialist

Position: Items Processing Specialist I
Reporting to a Deposit Operations (Transactional Banking) Supervisor, the Items Processing Specialist works within Deposit Operations on the Transactional Banking team. In this role, the Items Processing Specialist will primarily handle routine/high-volume tasks while aiding in the implementation and execution of consistent controls to mitigate operational risk and deliver exceptional customer service to all internal and external clients with each interaction.

Additionally, this individual will perform maintenance, processing, and reviews all deposit-related transactions throughout the Bank, including ATM transactions, Remote Deposit Capture transactions, Vertex teller transactions, and Check files. Additional training may be required to assist with ACH file processing and related tasks.

Hours for this position rotate every two weeks.

Bi-weekly shifts:

* 9:00 am - 5:30 pm

* 11:30 am - 8:00 pm

Key Accountabilities:

* Provides superior customer service by promptly responding to telephone and/or e-mail inquiries, requests, and issues and proactively addressing internal customer inquiries/concerns.

* Researches and resolves problems and errors by taking ownership and following through to resolution.

* Processes both incoming and outgoing check image files with the Federal Reserve and other financial institutions. Monitors remittances to and from these institutions and researches any discrepancies making correcting adjustments as necessary.

* Processes daily Corporate and Consumer Remote Deposit Capture files, Vertex teller capture files, and ATM deposit files, researching and correcting any issues that may occur.

* Understands, reviews, and adheres to Check related Regulations, ECCHO rules, and Federal Reserve processing guidelines.

* Develops and maintains a thorough understanding of Jack Henry Silverlake, 4

Sight, Check 21, and other critical bank systems. Works with the appropriate third-party contacts when issues or questions may arise.

* Works closely with Treasury and Payment Services to ensure seamless customer service related to check processing.

* Proactively looks for and communicates opportunities for process improvements within their team, the department, or the Bank that lead to efficiency, better customer service, or risk reduction.

* Communicates any pertinent information to supervisors, team members, and internal/external customers to ensure timely resolution of all problems and customer service situations.

* Routinely shifts area of focus based on the needs of the team and/or department. Able to be flexible and adaptable at all times.

Levels:

* A Level I Items Processing Specialist will be proactively training towards gaining sufficient knowledge in the processes and accountabilities associated with the position to operate independently and with a high level of confidence.

* A Level II Items Processing Specialist will be fully proficient in processes associated with the position and operates with minimal supervision or assistance. Proactively work towards cross-training team members, updating procedures, and assisting with more complex or higher-level tasks as necessary.

* A Level III Items Processing Specialist will have a detailed understanding of job-specific processes as well as the impact and relation to other processes and business lines, will routinely work with highly complex or detailed problems, will proactively assist with projects and identifying process improvements, and will exhibit leadership by example within the department as a whole.

General Accountabilities :

* Interacts harmoniously and effectively with others, focusing on attaining bank goals and objectives through a commitment to teamwork.

* Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.

* Performs additional duties as assigned.

Key

Competencies:

* Creativity/Innovation - Looks for opportunities to increase efficiency and effectiveness throughout the department. Has the ability to constructively challenge assumptions and seek/develop new and different ways to improve performance and engagement throughout the department.

* Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs.

* Proactivity/Initiative - Takes independent action, operates as a pro-active self-starter and acts on opportunities, practices self-development.

* Integrity/Ethics - Deals with others straightforwardly and honestly, is accountable for actions, maintains confidentiality, supports company values, and conveys news, good or bad.

* Interpersonal Skills - Has excellent written and verbal communication skills and the ability to exhibit active listening skills and be open to other viewpoints, perspectives, etc.

* Organizational Skills - Able to effectively manage, prioritize and keep track of multiple tasks/projects/requests at any given time.

* Vision/Values - Supports company mission/values through daily actions and decisions, communicates the…