Finance Assistant - Payroll

Job Number

BU04039

Finance Services

4

Not specified

Permanent

Payroll Supervisor

30 June 2026

• To work as a member of the Payroll team with shared responsibility for providing a flexible and responsive payroll service, including being the first point of contact for routine payroll queries.
• To provide administrative support within the team, completing a range of routine tasks to meet operational and customer service requirements.

Generic Duties

• Work closely with other team members to undertake a variety of payroll administration tasks as directed, sharing responsibility for providing a flexible and responsive payroll service.
• Be an active member of the wider Finance team, building and maintaining good working relationships to ensure an understanding of priorities and deadlines.
• Contribute to the development of, and work to, agreed service standards for the team.

Specific Functional Duties

• Deal with day‑to‑day routine payroll enquiries in an accurate, timely and sensitive manner, escalating more complex issues to the Payroll Supervisor.
• Undertake checking and validation of the iTrent payroll system.
• Liaise with Human Resources and other departments to ensure queries relating to the monthly payroll are resolved.
• Check that tax, national insurance and other statutory payments and deductions are calculated correctly.
• Perform pre‑payroll audit checks on all input data.
• Answer enquiries from individuals regarding their payments.
• Work closely with other team members to undertake a variety of payroll and pensions administration tasks as directed, sharing responsibility for providing a flexible and responsive payroll service.
• Undertake other associated payroll or financial administration as requested.

• Participate in performance review and developmental activities.
• Comply with the University equal opportunities policies, Dignity at Work and Study Policy, and the University’s Welsh Language Scheme.
• Exercise a general and legal duty of care in relation to health, safety and wellbeing, ensuring a safe and healthy working environment for oneself and others.
• Comply with relevant legal and financial policies and procedures and be aware of responsibilities in terms of the legal requirements of the post.

Qualifications / Training

• Minimum of 5 GCSEs at grades A* – C (including English and Maths) or NVQ level 2 in a relevant subject area, or possess equivalent experience.
• NVQ level 3 in a relevant subject area.
• ECDL Certificate.

Experience / Knowledge

• Experience of working within a Finance function.
• Experience of learning new workplace processes and adapting to changes in operational procedures.
• Proven ability to communicate effectively and professionally with a wide range of people.
• Knowledge of the iTrent payroll system.

Skills / Abilities

• Proficient in the use of Microsoft Office applications (Word, Excel, etc.) and payroll software systems.
• Excellent organisational and communication skills.
• Ability to understand, use and explain technical terms commonly used in own area of work.
• Prioritise work to achieve objectives to the required standards.
• Ability to communicate information clearly and confirm understanding.
• Ability to present written information clearly, accurately, and in a structured format.
• Ability to plan daily tasks to meet deadlines.
• Experience of handling customer queries efficiently, including identifying when to escalates or redirect issues to the correct department.

Other

• Respond appropriately to queries and requests, ensuring that information is conveyed accurately and promptly.
• Contribute to the work of the team.
• Ability to speak Welsh is desirable for this post.
• Strong commitment to customer service and a proven track record of handling customer interactions in a polite, helpful and professional manner.
• Flexible approach to teamwork, with willingness to support colleagues and assist with extra tasks during busy periods.

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We…