Cardiac Technician

Northern Light Eastern Maine Medical Center

Department:
Cardiology Clinic

Position is located:
Northern Light Cardiology

Work Type:
Full Time

Hours Per Week: 40.00

Work Schedule:

8:00 AM to 4:30 PM

Summary:

The Cardiac Technician will function in the role of ECG, Stress, Device, or Event/Holter Technician. The Cardiac Technician is responsible for coordinating the patient flow to obtain requested tracings and vital signs for imaging and non-imaging studies in a fast-paced environment. This is achieved through order verification, Quality Assurance of the monitoring and ECG/Stress Testing equipment, proper patient identification and obtaining appropriate tracings following approved policies and protocols.

This is to include proper patient preparation and education which may begin prior to the patient arrival. The technician may be involved in part of a procedural team. The technician will treat patients of all age groups which includes infancy, pediatrics, adults and geriatrics. The technician must be knowledgeable of age specific protocols. The technician must be flexible to cover a variety of shifts with weekend, holiday and non-restricted call duties required as needed.

Responsibilities:

* Demonstrates initiative by seeking assignments when the assigned area is not busy. Performs other work of the department as needed.

* Demonstrates continuous cooperativeness with the supervisor's instructions and co-workers. Voluntarily assists co-workers. Promotes positive morale by remaining focused on work and building team relationships. Cooperates with all personnel in the proper conduct of the department to maximize the function of the department.

* Wears radiation monitoring devices in accordance with State regulations and ALARA program.

* Strives to improve interdepartmental and intradepartmental communications to promote total quality care of the patient. Evaluates current processes and recommends changes to supervisor and/or Director that will improve operations.

* Maintains a calm, knowledgeable demeanor; keeps composure under stressful situations.

* Conforms to accepted professional standards of attitude and behavior. Communicates a professional image through non-verbal behavior, cleanliness, and proper department attire. Collaborates effectively with all physicians, hospital personnel, department staff and customers.

* Remains flexible and willingly accepts changes in assignments, scheduled working hours, etc.

* Assists in the orientation and training of students and new employees.

* Makes timely and appropriate decisions and acts through empowerment to handle situations to resolution and/or refers to appropriate person when necessary. Channels suggestions, criticisms, and questions to appropriate person in a constructive manner.

* Serves as a role model and resource for staff. Provides assistance to other team members.

* Minimizes patient delays and is flexible when calling for inpatients to ensure the exam room is ready upon the patient's arrival. Makes a deliberate effort to meet the clinical requests of all providers.

* Communicates effectively, giving attention to the physical comfort, privacy and sensitivity to patient's needs utilizing service recovery as appropriate. Uses proper grammar and terminology. Establishes a rapport with the patients using language appropriate to the age of the listener.

* Provides a clean and orderly work area. Arranges for equipment maintenance when needed. Ensures availability of emergency supplies in each exam room. Restocks supplies as needed.

* Reports and files all patient incidents and HIPAA compliance reports immediately within the online system.

* Coordinates patient care activities with other sections of the department and other patient care areas. Provides patient preps when needed. Assists with patient transport when necessary. Notifies the appropriate personnel to release/return the patient upon completion of their procedure.

* Takes ownership for determining customer needs and offering ways to help. Interacts effectively with patients and families to promote customer satisfaction. Practices service recovery. Anticipates and alleviates situations which could result in patient/customer complaints. Provides a copy of the CRG letter as required. Encourages patient feedback.

* Educates the patient about the procedure, providing explanations to patient's questions as needed.

* Responds to requests for ECG procedures promptly and according to established response time standards.

* Ensures availability of ECG machine for designated units.

* Performs 12 Lead electrocardiograms (ECGs) per protocol.

* Responds to requests for stress testing procedures promptly and according to established response time standards.

* Responds to requests for ECPs and/ or ABI therapy procedures promptly and according to established response time frames.

* Responds to requests for Event/Holter monitor applications promptly and according to established response time standards.

* Prepares monitors and patients for optimum…