Admin Receptionist Job Bangor area,Maine USA,Healthcare

THE EMPLOYER IS: CHURCH VIEW FAMILY PRACTICE This role involves all aspects of administrative work in relation to General Practice reception requirements.

The post-holder will be expected to provide an effective and efficient reception service to the Practice. To work within a team in a pressurised and multi-tasking environment.

Ensure that confidentiality is maintained.

Responsibilities

To deliver an excellent standard of reception support to GP’s and Staff working within the Practice.
To maintain confidentiality at all times.
To communicate with others both colleagues, managers and GPs, effectively.
To deal with any patient and visitor enquiries at reception in a polite, friendly and prompt manner.
To answer busy telephone lines promptly and efficiently.
To manage the Practice appointments system appropriately when on duty.
To deal with requests for acute prescriptions, house calls, phone calls, ambulance transport, interpreter requests accurately.
To email bookings for services as required, flu vaccines, interpreter, ambulance, district nursing services, med3 certificates.
To contact District Nursing for all appropriate referrals.
To receive & relay messages accurately for GP’s & other Healthcare professionals.
To inform patients of test results and GP’s comments on these as appropriate and code on computer as given, to include warfarin results, ensuring protocols are followed.
To maintain the patient record filing system, to include manual record filing in patient charts, and accurately updating the computerised system.
To action repeat prescription requests (to include issuing repeat dispensing prescriptions and the answering machine), and print as allowed, alerting GP’s to any queries or problems with repeat prescribing on a daily basis. Contacting chemists.
Scanning of all health correspondence onto our Apollo system and posting accurately to GP and patient, checking electronic documents and occasionally read coding data (accurate data input).
To provide new patient information packs to patients, and add data accurately to the computer system.
To ensure smooth running of the surgeries, providing any charts required, completing any referral forms for the treatment room, and any other duties the GP’s may require.
General office duties to include collecting, date stamping, sorting and distributing incoming post, outgoing post, faxing, photocopying, emailing, letter typing as required.
To monitor the Practice reception email when on duty.
To assist with the monitoring, receipt and replenishing of stationery.
To abide by the Practice Prescription security protocol.
To assist the Practice Manager as required to include the administration and booking of specialised clinics.
To liaise with other health professionals as required, eg. Health visitor, Practice Nurse, pharmacist, physio, MDT staff and BSO.
To provide cover, under the direction of the Practice Manager for other administrative staff within the Practice.
To ensure that all complaints are treated in a professional manner, recorded appropriately and brought immediately to the attention of the Practice Manager.
To be able to work alone as the only receptionist on duty on occasions.
To be capable of quick thinking, accuracy and be able to prioritise tasks.
To be able to manage several tasks at a time.
To continue to develop a quality culture within the Practice, to honour and meet existing standards of service and contribute to the development of additional standards.
To keep the Practice waiting area neat and tidy.
To comply with existing procedures and protocols.
To comply with Health and Safety at work legislation.
To report promptly to the Practice Manager any faults within the GP Practice area and the building eg. Door not locking, label printer not working.
To undertake training as required to include regular CPR training.
To participate in the induction and support of new employees.
Any other duties as required by the changing needs of the service.

Skills and Qualifications

Candidates must hold 2 GCSE’s (A-C) including English language & Maths or equivalent qualifications.
To be IT literate with a minimum of 12 months computer experience to include the knowledge of…


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