General Manager- Full Service Hotel

General Manager
- Full Service Hotel

Department: Operations

Employment Type: Full Time

Location: Bangor, Maine

Reporting To: Jacob Odell

Compensation: $85,000 / year

The General Manager is the senior on-site leader for a full service hotel located near Bangor, Maine — a historic, full-service boutique property with guest rooms and suites, two dining outlets, and two event venues that host weddings, banquets, and group business throughout the season.

This is a hands-on leadership role accountable for the entire property: people, revenue-generating operations, physical assets, and guest experience. You will build, schedule, and lead the on-site team across food and beverage, events, front desk, and housekeeping; own the property's day-to-day financial performance; coordinate all in-market vendors; and serve as the primary on-site point of contact for guests, event clients, and emergencies.

You will not personally perform cleaning, turnovers, laundry, line cooking, or serving; instead, you lead and hold accountable the managers and teams who do.

You will partner closely with Roam Hospitality's remote teams — they handle centralized reservations, guest communications, revenue strategy, marketing, and back-office support, while you ensure the physical property and the on-site guest and event experience meet Roam's standards every day. All work is performed in accordance with Roam Hospitality's SOPs, processes, and brand standards.

• Serve as the senior on-site leader and the face of the property to guests, event clients, staff, vendors, and the local community.
• Recruit, interview, hire, onboard, and train on-site team members across all departments; maintain full staffing and reliable coverage year-round.
• Build and approve schedules across restaurants, events, front desk, and housekeeping to match occupancy, the event calendar, and seasonal demand while controlling labor cost.
• Set daily priorities, run team communication (pre-shift, weekly, and event-specific), and hold managers and staff accountable to Roam standards.
• Coach, develop, and performance-manage the team; document performance issues and partner with Roam leadership on corrective action.
• Build the on-site leadership bench so departments run to standard on your days off and during peak periods.
• *** other duties as assigned***

• Oversee day-to-day operations of both dining outlets across front and back-of-house.
• Directly supervise the Restaurant & Events Manager (and/or Chef and FOH lead), holding them accountable for service quality, staffing, cost control, and daily execution.
• Ensure restaurant and bar staff are hired, scheduled, and trained for full, reliable coverage across all service periods, including brunch, holiday, and peak-season demand.
• Oversee food, beverage, and bar ordering; maintain vendor and distributor relationships and verify deliveries against invoices.
• Maintain inventory and par levels for food, beverage, liquor, smallwares, and supplies; conduct regular counts and control food cost, pour cost, and waste.
• Uphold service, cleanliness, and quality standards; ensure opening and closing procedures are completed and documented each day.
• Ensure compliance with health, food-safety, and liquor-licensing requirements, including staff certifications and responsible-service training.
• Oversee POS administration and cash handling; reconcile daily sales and report results to the Roam Operations team.
• Partner with Roam's Revenue and Marketing teams on menu pricing, promotions, and outlet hours to grow F&B revenue.

• Oversee execution of event/sales manager for all events — weddings, rehearsal dinners, banquets, corporate meetings, and group stays
• Supervise the events staff and events manager/coordinator; ensure every event has a written BEO (banquet event order), a staffing plan, and a clear day-of run of show.
• Conduct site tours and client walkthroughs when event manager not available; participate in planning meetings and final detail calls alongside the events manager and Roam's sales support.
• Serve as an escalation point during events; resolve day-of issues and ensure the client's experience meets Roam standards from load-in…