Banking Core System Administrator

Why You'll Love This Role:
Join a team where your technical expertise directly supports our customers' banking experience every day. We're looking for someone who thrives on solving problems, values continuous learning, and wants to grow alongside a collaborative team within a values-driven organization.

You'll work with cutting-edge banking technology while maintaining the stability and security our customers depend on.
** What You'll Do:
**** Keep Our Banking Systems Running Smoothly
** You'll be the go-to person for our Bank applications—from our Banking Core system to retail and online banking platforms. Your day involves responding to support requests, troubleshooting issues, and making sure everything runs optimally with minimal downtime.
** Maintain and Improve Our Technology
** Handle the technical details: set up user accounts, apply updates and patches, coordinate with vendors, and ensure our systems stay secure and perform at their best. You'll monitor system health, manage file transfers, and tackle cleanup activities that keep everything humming.
** Be a Technical Problem Solver
** When something goes wrong, you'll dig in to figure out why. You'll analyze problems, escalate when needed, and work with internal teams and vendors to get issues resolved quickly.
** Document and Communicate
** Create clear documentation and diagrams of our systems. Keep users, management, and IT team members informed about what's happening with our applications. You'll use tools like MS-Word, MS-Excel, and Visio to make complex systems understandable.
** Work with Data and Reports
** Build reports using our supported reporting tools and write database queries to help users get the information they need. Your SQL skills will come in handy here.
** Manage Changes Carefully
** Follow our change management processes when upgrading or modifying systems. Coordinate both planned and unplanned outages with everyone who needs to know.
** Support Security and Compliance
** Help maintain our Information Security Program and ensure we're meeting all regulatory requirements. Data security, integrity, and confidentiality are critical elements of this role.
** Collaborate Across Teams
** Work harmoniously with business partners throughout the Bank. You'll coordinate tasks and provide technical assistance to users and fellow IT staff when they need it.
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* What You Bring:

**** Knowledge/Skills/Experience Requirements:
*** Four-year college degree or equivalent work experience required
* Business or military experience is a plus
** Technical Skills
*** Database knowledge and experience with Microsoft SQL preferred
* Knowledge of IBM Cognos BI a plus
* Familiarity with virtual server and desktop technologies
* Understanding of XML and related markup languages
* Experience with automation and workflow systems
* Documentation skills using MS-Word, MS-Excel, and MS-Visio
* Experience with Jack Henry and their line of business products (4|sight, Argo, Synergy, eSign) is a plus
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* Competencies:

*** Analytical thinking:
You notice patterns and can observe how processes work
* Self-starter mentality:
You take independent action and look for opportunities to improve things
* Adaptability:
You handle change well, embrace new challenges, and adjust when priorities shift
* Integrity:
You're straightforward, honest, and keep confidential information confidential
* Strong communicator:
You listen actively and explain technical concepts clearly
* Organization:
You have systems that keep you on track and moving toward goals
* Team player:
You work well with others and focus on achieving our shared goals
** Compliance and Control:
*** Assist in ensuring that the Bank complies with local, state and federal regulations
* Adhere to applicable Bank policies, processes and procedures
* Operate within the change control framework as it pertains to IT operations
* Adhere to IT ticket procedures by ensuring all active work has a ticket associated which is updated frequently
** General:
*** Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
* Conforms to acceptable punctuality/attendance…