IT Helpdesk Support

Duties:

• This position serves the role as on-site helpdesk support for a busy lab supporting additional sites.
• Responsibilities include maintenance of computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions.
• Primary responsibilities will be the helpdesk support and helpdesk ticketing.
• Projects will involve the assisting in design, analysis, maintenance and implementation of LAN/WAN equipment and networks and perform system administration of microcomputers and virtual server environments.
• On-call is required on a rotating basis.

• Bachelor's degree in a technical field or five to 7 (5-7) years' experience working on complex IT projects and system planning.
• Must have a minimum of three years' experience in a large local area network environment, designing and analyzing network systems.
• Must be proficient with Windows operating systems, Active Directory, MS Exchange, virtual server environments
  - Nutanix preferred, Sophos firewalls and endpoint protection, Terminal Services, SQL Server, Rubrik backup services and disaster recovery, Mitel phone systems, and physical networking skills.