Senior IT Healthcare Business Systems Analyst

IT Service Delivery Lead For MpP Northern Light Health

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function create and deliver high-quality system solutions for applications, products, and services across all technology functions. As an IT Service Delivery Lead for MPP Northern Light Health, this role consults with business users, clinical leaders, and technology specialists to define business processes and the information systems supporting those processes. The role leads the design, implementation, and continuous improvement of IT service delivery processes;

oversees data integration and application portfolio management; supports AI governance; and helps to ensure 24/7 high availability of systems supporting patient care. Working closely with clinical and non-clinical stakeholders, this role translates healthcare provider challenges into cost-effective, scalable technology solutions that improve clinical workflows, operational efficiency, and patient outcomes.

Primary Responsibilities

• Lead the design, implementation, and continuous improvement of IT service delivery processes for MPP Northern Light Health, ensuring alignment with healthcare standards and operational goals.
• Serve as a point of contact between technology service teams and key healthcare stakeholders, including physicians, nurses, administrators, and external vendors.
• Drive data integration initiatives, application portfolio management, and AI governance frameworks to ensure system cohesiveness, data security, and ethical compliance across the enterprise.
• Oversee incident management processes in a 24/7 healthcare environment, ensuring swift resolution of critical IT issues, such as EMR downtime or network failures, and minimizing disruption to patient care.
• Participate in root cause analysis for recurring technical issues, identifying opportunities for process improvements, automation, and long-term system stability.
• Partner with healthcare compliance, security, and clinical leadership to conduct risk assessments, security updates, and regular audits to maintain patient privacy and regulatory compliance.
• Sponsor and guide IT service delivery projects, ensuring timely and on-budget execution while collaborating on technology adoption, user training, and change management.
• Manage third-party IT vendor performance and collaborate with supply chain teams to ensure proper procurement, licensing renewals, and contract/SLA compliance.
• Maintain and evaluate service performance reporting, including resolution times, system uptime, and SLA metrics, to proactively drive continuous improvement in IT service quality.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Skills:

• HS Diploma
• 7 years of experience in Business systems analysis or IT service delivery management managing IT service delivery teams
• 3 years in a healthcare IT environment managing large-scale healthcare IT projects
• 3 years of experience with healthcare IT systems, including Electronic Medical Records (EMR), Health Information Systems (HIS), or medical devices
• 3 years of experience with healthcare regulations (HIPAA, HITECH) and industry best practices for patient data security and privacy
• 3 years of experience managing or supporting ITIL/ IT incident management or other service management frameworks

Preferred

Skills:

• Proven track record of guiding technology adoption, user training, and change management across clinical and non-clinical…