COBRA Operations Specialist

• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments
• Communicate with other teams and employers through case management to resolve account discrepancies
• Responsible for solving cases and resolving tier 3 escalations
• Create, update and maintain member plans and balances
• Create, update and maintain employer plans
• Process incoming files and accurately report errors
• Facilitate peer training when requested
• Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience
• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
• Work with your team, other departments and case management employer communication to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Maintain a continuous improvement approach to work
• Participate in ongoing learning, development opportunities and sharing of knowledge
• Maintain attendance and punctuality standards
• Maintain expected quality and performance metrics
• Must participate in team meetings and one on ones via video and phone
• Assist with special projects

• Must adhere to security policies
• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments
• Communicate with other teams and employers through case management to resolve account discrepancies
• Responsible for solving cases and resolving tier 3 escalations
• Create, update and maintain member plans and balances
• Create, update and maintain employer plans
• Process incoming files and accurately report errors
• Facilitate peer training when requested
• Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience
• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
• Work with your team, other departments and case management employer communication to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Maintain a continuous improvement approach to work
• Participate in ongoing learning, development opportunities and sharing of knowledge
• Maintain attendance and punctuality standards
• Maintain expected quality and performance metrics
• Must participate in team meetings and one on ones via video and phone
• Assist with special projects

• Must pass a successful background investigation
• Experience with computer proficiency
• Experience with Section 125, HIPAA and HITECH Regulations
• Experience with administrative software, computer proficiency and 10 key/keyboard

Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

Pay Range: $17.00 - $22.50