Children's Service Program Leader

MAS Home Care and MAS Community Health have joined forces with SPARC Services & Programs. This partnership expands our reach and impact across Rhode Island, Massachusetts, New Hampshire, Maine, North Carolina, Virginia, Arkansas, and Ohio, bringing more resources and opportunity to the communities and employees we serve. It's an exciting time to grow with us.

The Children's Services and Family Centered Treatment Program Leader is responsible for the overall leadership, strategic and operational oversight, and growth of the organization's Maine Care Section 28 Children's Services program and Family Centered Treatment (FCT) services. This role combines agency-wide operations leadership — supervision of program leadership, regulatory and documentation compliance, staffing, budget, and stakeholder engagement — with direct oversight of program-level leaders (Children's Services Coordinators and FCT Supervisors) to ensure the delivery of high-quality, compliant, and family-centered services.

This role manages program operations from intake through discharge, ensures compliance with applicable payer and regulatory requirements, and maintains on-going communication with families, referral sources, payers, state/licensing agencies, and internal stakeholders to support operational excellence and quality outcomes across the organization.

• Provide overall leadership, accountability, and in-person/on-call supervision for assigned program areas and program leadership
• Provide regular feedback, evaluation, and on-going consultation to program leadership and teams; consult on client progress
• Ensure compliance with applicable state regulations, licensing rules, and organizational documentation standards, in collaboration with Compliance
• Monitor and oversee service delivery from intake through discharge, ensuring continuity of care and timely, appropriate access to services, referrals, and discharges
• Monitor program performance (utilization, billable hours, staffing ratios, client outcomes) and lead growth initiatives (intake volume, staffing, geographic coverage)
• Coordinate a 24/7 on-call system and serve as escalation point for complex client, staffing, or compliance issues
• Work closely with leadership to build trust and support strategic visioning and implementation; assist with other program responsibilities as assigned
• Provide direct and/or oversight supervision to program leadership, including regular supervision meetings, case reviews, and staffing strategy discussions
• Ensure appropriate supervision structures for direct-service staff and complete staff evaluations at a minimum of once per year
• Coordinate in-service training and regular/emergency staff meetings; monitor training to assure quality and regulatory compliance
• Act as a resource and escalation point for program leadership and field staff

• Oversee authorization management, ensuring timely and accurate submissions and monitoring utilization to prevent service gaps
• Ensure documentation is compliant, complete, and uploaded into required systems; respond to audit findings with corrective actions
• Ensure regulatory and documentation compliance — reports, service notes, etc. — is appropriate and timely across all programs

• Coordinate with Finance on billing, payroll, and budgetary responsibilities, including program and field staff payroll support
• Monitor documentation completion for timely billing and track productivity metrics
• Ensure budgetary goals are met, compile required program reports, and identify opportunities to improve efficiency and margin
• Adhere to and enforce agency policy and procedure; act as liaison between program leadership and other personnel as needed

• Serve as primary point of contact for families/guardians, state entities, case managers, referral sources, and healthcare providers; manage high-volume communication
• Network and build positive relationships with payers, human service agencies, advocacy committees, mental health professionals, and other referring or collateral partners
• Partner with collaterals…