Director of Operations Job Bangor area,Maine USA,Management

Position Summary

The Director of Operations assists the Executive Director with the administration, budgeting, and management of the Bangor Humane Society. This position is responsible for ensuring the cost-effective, sanitary, safe, and humane operation of the facility; the health and welfare of animals in the Society’s care; and the training, supervision, scheduling, and deployment of shelter staff.

The Director of Operations promotes community awareness of the Society’s mission, goals, and services through positive engagement with shelter clients, visitors, volunteers, and community partners. The position also works with the Board of Directors, as needed, on special projects and
assists and cooperates with state officials on matters relating to animal welfare and the humane treatment of animals.

Performance Expectations

The Director of Operations is expected to:

Provide visionary and effective leadership that attracts, develops, and retains highly engaged, high-performing employees while fostering a culture of accountability, empowerment, innovation, and continuous learning.

Clearly and effectively communicate the principles, mission, purposes, and objectives of the organization.

Maintain and continually develop knowledge of applicable Maine animal welfare laws, animal care and behavior, various breeds and species, proper animal handling techniques, common diseases and conditions, euthanasia methods and materials, and the appropriate use and maintenance of shelter equipment.

Foster professional, respectful, and productive relationships with employees and volunteers.

Participate in meetings with shelter personnel and actively encourage ideas and suggestions that improve working conditions, animal care, and organizational effectiveness.

Essential Functions & Responsibilities

Partner with the Executive Director to recruit, hire, coach, train, develop, and evaluate shelter staff including the client services (adoption team), animal care/shelter helper, and medical departments. Coordinate staffing schedules and ensure adequate coverage for shelter operations including animal care, client services and medical care departments.

Establish, implement, and monitor operational standards and quality measures to ensure compliance with organizational policies, procedures, applicable laws, and industry best practices.

Assume responsibility for the humane care and treatment of animals in the Society’s care. Monitor animal health and welfare, recognize signs of illness or disease, promptly report concerns to the Executive Director, and collaborate with the leadership team and veterinarian on animal medical care and disposition decisions in accordance with shelter policies.

Maintain effective working relationships with Animal Control Officers, area veterinarians, and the shelter’s medical team to ensure animals receive timely and appropriate medical care.

Maintain clear, effective, and consistent written and verbal communication with staff and volunteers. Conduct and participate in regular staff meetings, communicate organizational updates and Board directives, solicit and respond to staff input, and coordinate training related to animal welfare practices, procedures, equipment, and shelter improvements.

Oversee the ordering and inventory management of shelter operational and medical supplies. Ensure animal records in PetPoint are accurate, complete, and maintained in a timely manner.

Perform other duties as assigned in support of shelter operations, organizational objectives, and the mission of the Bangor Humane Society.

Education, Experience, Skills & Knowledge

Bachelor’s degree or equivalent combination of education and relevant experience and minimum of 1 year of previous supervisory or management experience,…