Communications Center Supervisor

Current Nationwide Job Opportunities for Communication Specialists

Position:
Communications Center Supervisor

Company:
Life Flight of Maine
- Med Com
- Bangor, ME , USA

Position:
Communications Center Supervisor

Company:
Life Flight of Maine
- Med Com
- Bangor, ME , USA

Job Description:

Title: Communications Center Supervisor
Reporting to: Communications Center Manager

Responsible for overseeing all daily operations and providing direction and supervision for the functions within the Communications Center. In coordination with the Communications Center Manager (CCM), exercises responsibility and authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign or otherwise discipline employees under her/his supervision. Responsible for identifying opportunities for department-wide performance improvement. Full knowledge and ability to perform the tasks involved of those employees supervised is expected.

This is a full-time, regular, salaried position. The manager is expected to work a minimum of 40 hours per week onsite at the Communications Center, unless offsite work is approved in advance by the CCM. The manager is expected to work at least 20 hours per week in a communications specialist role (or as the department needs). Shares on-call admin coverage with CCM.

• See Communications Specialist Job Description

• Assures departmental procedures and performance standards are in place to ensure consistency and control
• Works with the CCM in the development of policies and procedures as necessary
• Assists in scheduling employees to assure that all shifts are covered
• May assist in approval or declination of vacation time requests in accordance with company policies in the absence of CCM
• Serves as a backup to the CCM for time approval
• Assures departmental goals and objectives are developed and a high level of accuracy and productivity is maintained
• Assures all business is conducted in a manner that yields positive public relations and patient/customer satisfaction
• Takes steps to assure a harmonious work environment for all employees

• Monitors and assures that standards are being met based on client and customer desires, and regularly reports on these metrics
• Creates reports for department benchmarking and monthly reports for clients

• In conjunction with the CCM, writes and delivers performance evaluations using the established performance evaluation tool in a constructive and objective manner
• All evaluations will be done on time and discussed with the employee prior to the review date
• Gives constructive feedback based on employee performance
• After consultation with CCM and/or Chief Operating Officer (COO), any employee with an identified performance problem is promptly counseled and a plan developed for performance improvement

• Develops a formal training program for all roles at Med Comm
• Develops a competency testing program
• Assures employees are adequately trained, supported and monitored
• In conjunction with CCM, coordinates and facilitates regular staff meetings
• Communicates to staff all changes relative to:
  • Internal Policies & Procedures
  • External Rules/Regulations
• Retains accurate attendance records for employee education and training events and competency testing
• In conjunction with the CCM, identify training opportunities for staff to improve quality and maintain compliance within the department